Customer Operations Associate

**JOB TITLE: CUSTOMER OPERATIONS ASSOCIATE**

**LOCATION: BANGALORE**

**WONDERING WHAT’S WITHIN DANAHER? TAKE A CLOSER LOOK**:
**At first glance, you’ll see Danaher’s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms — life sciences, diagnostics, water quality, and product identification.**:
**Career development is important to us - you’ll find associates who are as certain about their impact as they are about where they’re headed next. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.**:
**We hope you’ll see yourself here, too. What you find at Danaher — and within yourself — might just change the world.**:
**WHO WE ARE**:
**ESKO is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content**:
**WITHIN YOUR ROLE YOU WILL**:

- ** **The Customer Operations Associate is responsible for the generation and distribution of software license keys for Esko customers, according to the processes and delivery requirements for this initiative and the company’s business practices and licensing policies, including information about Vendors, Contracts, Licenses, License Keys, License Servers, License Agreements, etc.**:

- ** **Enfocus Order Processing - processing the incoming sales orders within the stipulated time.**:

- ** **Requests will be processed using the JIRA tool in the correct order, based on delivery due dates, order criticality, and region; Ensure licenses are delivered on time.**:

- ** **Keep customer information database updated, and ensure customers receive appropriate license keys based on their entitlement.**:

- ** **Responsible for the creation of Esko IDs, approvals, and modifications.**:

- ** **Participate in daily and weekly meetings to discuss the previous day’s team performance**:

- ** **Participate in the design and development of process and training documentation for license generation activities.**

**WE ARE LOOKING FOR A PROFESSIONAL WHO IS**
- Motivated and Driven - to focus and direct their energy and efforts towards achieving success
- Disruptive Thinker - tackle problems and approach work with innovation at the forefront of their mind.
- Team Player - relationship savvy people who intentionally make connections with both internal partners and external contacts.
- Customer-Oriented Achiever - build dedication and trust through strong work ethics and customer-focused attitude
- Flexible working in the shifts
- Flexible working in Hybrid mode, willing to work from office on any other days in case of Trainings, Meetings, Team events etc..

**Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE**:

- Education - Any Graduate
- Work Experience - 1-2 years
- Must have good interpersonal skills (verbal and written)
- Ability to work independently to achieve targets
- Knowledge of Licensing, networking concept is added advantage

**OUR CORE VALUES**:
At Danaher, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you’d like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.

**Our **Shared Purpose **- Helping Realize Life’s Potential - expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our **Core Values** define the fundamental beliefs that guide our actions. The Core Behaviors* enable our values and Shared Purpose, **powered by DBS** as our proven system for achieving success at Danaher.**:
**OUR OFFER**

**UNSOLICITED ASSISTANCE