Mis - Co-ordinator-branch Banking-regional Sales

2 days ago

Mumbai Maharashtra, India Kotak Mahindra Full time

**MIS - Coordinator**

**Merchant Acquisition Team**

Job Role:

- **To be the bridge between KAM (Key Account Managers), vendors and top customers to deliver the output as a team.**:

- **Discussing with internal operations team stakeholders to get service requests logged. Doing thorough follow-ups with stakeholders to deliver the service output within acceptable TAT.**:

- **Creating performance MIS based on KRA and publishing it at least 2-3 times every week.**:

- **Creating channel performance MIS and publishing it once every fortnightly**:

- **Creating a scoping sheet by following up with the KAM and updating it at least once every fortnightly**:

- **Creating and updating DSR for the KAM.**:

- **Downloading volume reports from the system and developing a track record report for customers to push their business.**:

- **Creating PPTs for the regular 1:1 check-ins with seniors at POS/CA Business.**:

- **Sharing the business data with KAM, channels, and merchants in formats requested in a reasonable time.**:

- **Sharing SR pending MIS with the KAM to get them actioned.**:

- **Sharing customer disputes, chargebacks, and refunds with KAMs and getting them processed without allowing them to be escalated.**:

- **Creating invoices for few customers, getting it validated through Finance Team and getting the monthly payments recovered.
Job Requirement:

- **Qualification : Graduate/Post Graduate**:

- **Work Experience: 2 to 4 years of experience with a strong understanding on data and the ability to work with large datasets.**:

- **Hands-on with multiple database systems**:

- **Ability to multi task and independently execute projects.**:

- **A Team player, possesses good communication and interpersonal skills.

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