Sales Coordinator

**Position Title**: Sales Coordinator
**Department**: Sales & Marketing
**Reports to**: Head - Sales & Marketing
**Location**: Vithal Udyognagar, Anand, Gujarat

**Job Type**: Full-time

**Job Overview**:
The Sales Coordinator plays a key supporting role in the Sales & Marketing team of a Company. This position requires efficient coordination of the sales process, from order receipt to delivery, and ensures that all customer requirements are met in a timely and professional manner. The Sales Coordinator will act as a liaison between the sales team, customers, and internal departments, ensuring smooth communication and operational efficiency.

**Key Responsibilities**:

- **Sales Support & Coordination**:

- Assist the sales team in day-to-day administrative tasks, including preparing sales quotations, order processing, and documentation.
- Maintain accurate records of customer orders, pricing, and delivery schedules.
- Coordinate between the sales team, production, and logistics teams to ensure timely delivery of products.
- Track orders from inception to delivery, ensuring customers are updated on the status of their orders.
- Supporting the sales team in attaining sales targets
- **Customer Communication**:

- Serve as the primary point of contact for customers regarding order status, product availability, and other queries.
- Ensure that customers receive high levels of satisfaction by addressing issues or concerns promptly.
- **Order Management**:

- Process customer orders accurately and ensure that all order details are entered into the ERP system correctly.
- Follow up with production and logistics teams to ensure the timely fulfilment of customer orders.
- Assist in managing the delivery schedule and track shipments, ensuring all deadlines are met.
- **Sales Reporting & Documentation**:

- Maintain a database of customer information, including orders, preferences, and feedback.
- Assist in generating sales reports, performance analysis, and sales forecasts as requested by the Sales & Marketing Manager.
- Ensure that all sales-related documentation, including contracts, invoices, and purchase orders, are properly filed and accessible.
- **Inventory & Stock Coordination**:

- Coordinate with the inventory and production teams to ensure product availability for customer orders.
- Monitor stock levels and inform the sales team of any potential shortages or delays.
- Assist with inventory management by tracking product movements and order history.
- **Customer Relationship Management**:

- Build and maintain strong relationships with customers by providing exceptional service and consistent communication.
- Follow up with customers to ensure satisfaction with orders and resolve any post-sale issues.
- Proactively identify opportunities for repeat business and assist in cross-selling or upselling opportunities where applicable.
- **Sales Team Assistance**:

- Support the sales team in preparing presentations, proposals, and contracts for customers.
- Help with the preparation of marketing materials, product catalogues, and promotional content.
- Assist in organizing trade shows, conferences, and client meetings as required.
- **Product Knowledge & Technical Support**:

- Maintain a solid understanding of the company’s products to provide accurate information to customers.
- Assist customers with technical queries and provide product recommendations where necessary.

**Required Skills & Qualifications**:

- **Educational Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
- Any additional certifications or courses related to sales, marketing, or customer service are a plus.
- **Experience**:

- 4-5 years of experience in sales coordination, customer service, or administrative support, preferably in the manufacturing or industrial sector.
- Familiarity with the copper and aluminium winding wire industry or related sectors (such as electrical components, motors, transformers) is highly desirable.
- **Key Skills**:

- Excellent communication skills, both written and verbal.
- Strong organizational and time-management skills, with attention to detail.
- Ability to multitask and handle multiple priorities simultaneously.
- Proficiency in ERP Software & Microsoft Office Suite (Excel, Word, PowerPoint), and CRM systems.
- Basic understanding of the sales process and customer relationship management.

**Desired Traits**:

- Customer-focused with a proactive approach to problem-solving.
- Team player with a positive and professional attitude.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Strong interpersonal skills and ability to build effective relationships with customers and colleagues.

**Compensation & Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance, retirement plans, and other benefits as per company policy.
- Opportunities for professional growth and skill development within