Guest Relation Executive

1 day ago

Chennai Tamil Nadu, India Mister Hair Full time

**Job Summary**:
The Guest Relationship Executive plays a key role in ensuring a **smooth, welcoming, and professional experience** for clients visiting the hair transplant clinic. From the first interaction to post-treatment follow-ups, the GRE is responsible for managing client relationships, supporting consultation flow, and maintaining a high level of customer satisfaction.

**Key Responsibilities1. Client Reception & Onboarding**
- Greet all clients and visitors with warmth and professionalism
- Assist new walk-ins and appointment-based clients in check-in procedures
- Maintain a clean, calm, and welcoming front-desk area

**2. Appointment Management**
- Schedule and confirm consultations, follow-ups, and treatment sessions
- Manage daily appointment calendar and coordinate with medical staff
- Minimize wait times and ensure timely patient flow

**3. Communication & Follow-Up**
- Follow up with leads from digital campaigns and convert them into appointments
- Remind clients of upcoming consultations or procedures

**4. Consultation Support**
- Brief clients on what to expect during hair consultations
- Coordinate with the doctor/trichologist for smooth handoff
- Ensure all client data and consent forms are filled and stored properly

**5. Feedback & Relationship Building**
- Collect post-treatment feedback from clients
- Address concerns or route them to the appropriate department
- Build long-term relationships with clients to promote repeat visits and referrals

**6. Coordination with Clinical & Marketing Teams**
- Coordinate with clinical team on daily schedules and client flow
- Support marketing team by sharing testimonials, success stories, or reviews
- Alert management about any high-profile or sensitive clients

**Key Skills Required**:

- Excellent communication in English + regional languages (Hindi, Tamil, Kannada, etc.)
- Client-facing confidence & polished appearance
- Basic knowledge of hair transplant or aesthetic clinic operations (preferred)
- CRM & appointment management software experience
- Empathy, patience & sales-minded approach

**Qualifications**:

- Graduate in Hospitality / Healthcare / Business or related field
- 1-3 years experience in front office or guest handling in a clinic, salon, or hotel preferred

Pay: ₹9,324.22 - ₹29,729.92 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9740803301

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