Customer Support Service

1 week ago

Noida, India Wallmantra Full time

**Key Responsibilities**:

- Resolving customer complaints, issues, and concerns with a sense of urgency and empathy.
- Escalating issues to the appropriate department or manager as needed.
- Updating customer information in our database and maintaining accurate records.
- Following up with customers to ensure their issues have been resolved to their satisfaction.
- Identifying and recommending process improvements to enhance the customer experience.

**Requirements**:

- High school diploma or equivalent; associate or bachelor's degree preferred.
- 1 years of experience in customer support or related field.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and the ability to think creatively to resolve customer issues.
- Familiarity with CRM software and customer support tools.

**SALARY = 15K TO 25K**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 6239269724

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