Bpo Trainer

19 hours ago

Noida Uttar Pradesh, India Humaniquee Full time

Here’s a professional and complete **Job Description (JD)** for your requirement:
**Job Title**: Process Trainer - BPO Sales (Tata 1mg Customer Service)
**Location**: Noida
**Open Positions**: 2
**Salary Offered**: ₹25,000 to ₹29,000 (in-hand)
**Qualification**: HSC / Graduate
**Joining**: Immediate Joiners Preferred

**Key Responsibilities**:

- Conduct product/process training for new joiners and existing team members.
- Deliver sales-focused training sessions to enhance conversion rates and customer experience.
- Evaluate trainee performance through assessments, mock calls, and feedback.
- Maintain training reports, attendance, and performance tracking.
- Collaborate with operations and quality teams to address skill gaps.
- Monitor calls and provide feedback to agents for continuous improvement.
- Keep training content and process updates aligned with client expectations.

**Required Skills**:

- Minimum 6 months to 1 year of experience as a trainer in a BPO sales process.
- Strong communication and presentation skills.
- Good understanding of customer handling and telesales techniques.
- Ability to motivate and engage trainees in a learning environment.
- Proficient in MS Office (Word, PowerPoint, Excel).

**Additional Details**:

- **Process Type**: Customer Service (Inbound/Outbound Sales)
- **Industry**: BPO / Call Center
- **Shift**: Day Shift (as per process requirement)
- **Employment Type**: Full-Time, On-Paper

Pay: ₹22,445.97 - ₹27,099.56 per month

**Benefits**:

- Provident Fund

**Education**:

- Diploma (preferred)

**Experience**:

- insurance industry: 1 year (preferred)
- BPO Trainer: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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