Contact Centre

Job Description - Contact Centre Manager to lead outsourced partner ops across call center & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile - 812 yrs experience in contact center/customer service ops with...

Should have good communication skills - English Real Estate experience would be an advantage **Salary**: From ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Thane, Thane - 400604, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Experience**: - total...

Job Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

Job Description As a Sky Service Card Retention Relationship Manager, you will be a key player in our Contact Centre Inbound team. Your primary objective is to foster strong connections with our credit card customers, ensuring their satisfaction and loyalty. This role offers an exciting chance to be part of a vibrant team, making a tangible impact on...

Lead data analytics & reporting for Contact Centre operations.Build dashboards, performance models, and drive process optimization.Mentor analysts and promote data-driven decision-making.Hands-on with SQL, Python, Power BI, Advanced Excel Required Candidate profileExcellent communication & leadership skills a must.Six Sigma Green/Black Belt...

Job Description 811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering...

Centre Head Location Thane Maharashtra Full-time On-site Experience 5 years About the Role Lighthouse Communities Foundation is hiring a Centre Head to lead the implementation of our flagship Lighthouse Program at the Thane Centre This role is ideal for professionals with a strong background in youth development operations and team...

With over 35 years of excellence, CADD Centre is a pioneering institution in the field of engineering and technology training. CADD Centre specializes in providing education and training in Computer-Aided Design and Drafting (CADD) and other related technologies. The institute is renowned for its commitment to delivering high-quality training programs...

Job Overview We are looking for a Centre Head to lead the implementation of the Lighthouse Program at our Thane Centre This role is ideal for someone passionate about youth development with strong leadership operational and stakeholder engagement skills As the Centre Head you will oversee program execution team performance center operations ...

The Center Head will be responsible for the implementation of the Lighthouse Program at the respective location The ideal candidate who is passionate and motivated to work with the underprivileged youth with strategic vision technical and decision making skills clear communication and team management skills stakeholder engagement and analytical...