Counter Sales Executive

8 hours ago

Delhi Delhi, India Fossil Group Full time

Job Description - Customer Counter Associate
Locations
- Lucknow, West Delhi, Raipur, Jalandhar, Mohali, Chandigarh, Vijaywada, Guwahati

The Customer Counter Associate serves as the first point of contact for customers at the counter. They are

responsible for delivering excellent customer service, managing billing, handling returns/exchanges, and

resolving queries in a courteous and efficient manner.

Key Responsibilities:

- Individual sales target achievement
- Greet customers in a friendly and professional manner
- Assist customers with product inquiries, exchanges, and returns
- Ensure proper packaging and labeling of customer purchases
- VM - Maintain cleanliness and organization of the counter area
- Provide information on promotions, loyalty programs, or new arrivals
- Manage cash, credit card, and digital payment transactions responsibly
- Coordinate with floor staff and other departments for customer assistance
- Handle customer complaints or escalate to supervisors if necessary
- Support daily opening and closing procedures as assigned
- Handle billing

Key Skills & Competencies:

- Excellent communication and interpersonal skills
- Brand Fit
- Basic computer knowledge
- Attention to detail and high accuracy in handling transactions
- Ability to work in a fast-paced environment
- Positive attitude and customer-first mindset
- Team player with time management skills.

Educational Qualification & Experience:

- Minimum 12th pass or equivalent
- Prior retail or counter sales experience preferred but not mandatory
- Freshers with good communication skills can also apply

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

**Experience**:

- Fashion retail: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person

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