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ERP Support Executive

3 weeks ago

Topsia Kolkata West Bengal, India EXPAND smERP Full time

**Job Duties and Responsibilities**:

- Acquire a comprehensive knowledge of EXPAND smERP to provide effective support.
- Ensure 99% customer satisfaction by delivering prompt and accurate support.
- Maintain a high level of availability, aiming for 99% on-call support.
- Keep detailed records of customer interactions by maintaining a call log sheet.
- Perform root cause analysis on issues and raise tickets for resolution.
- Collaborate with testing and development teams to fix bugs and close tickets efficiently.
- Conduct product testing to reproduce and analyze bugs.
- Achieve a turnaround time (TAT) of 1 hour for ticket resolution.
- Assist in creating and updating help documentation to support users.

**Requirements**:

- A Bachelor's degree in Commerce.
- Good understanding of basic accounting and taxation principles.
- Strong understanding of business processes and workflows.
- Proficient in English writing.
- Fluent in Hindi and Bengali speaking.

**Job Location**:Kolkata, India

**Perks and Benefits**:

- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.

**Contact Us to Apply**:
**About EXPAND smERP**:
**EXPAND smERP**, a pioneer in **business software development since 1995**, focuses on business automation. Our flagship product, **EXPAND smERP**, is a **cost-effective, reliable, and user-friendly ERP solution** catering to various verticals, including **manufacturing and export businesses**.Our **commitment to excellence** empowers clients to seamlessly automate their business operations, ensuring efficiency and sustained growth.

**Explore our business units**:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Fixed shift

Work Location: In person