Customer Support Representative
5 days ago
**Responsibilities**:
- Communicate with potential clients, utilizing strong communication and convincing skills.
- Collaborate with the ERP core team, internal implementing and support team, and technical developers.
- Map customer requirements to the capabilities of the ERP system.
- Possess strong knowledge of ERP implementation in the manufacturing industry, including functional testing, hyper support, reporting, project management, and end-user training.
- Understand the business processes of customers and implement them in the software.
- Conduct GAP Analysis and document findings.
- Organize and conduct project meetings, providing regular progress updates to all stakeholders.
- Implement and support ERP modules across all departments.
- Configure client data into the system based on client requirements.
- Train clients on the ERP system.
- Plan and develop reporting solutions based on client requirements.
- Verify, correct, and validate master data.
- Suggest business process changes and solutions to accommodate the ERP system.
- Educate users on best practices for working with the system.
- Conduct user training and assist with upgrades.
**Qualifications**:
- **Bachelor's degree in Commerce**
**Job Types**: Full-time, Permanent, Fresher, Internship
Pay: ₹10,000.00 - ₹15,000.00 per month
Shift:
- Day shift
- Fixed shift
Work Location: In person
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