Customer Support Representative

3 days ago

Sarat Bose Road Kolkata West Bengal, India Shubh Shree Mercandise Pvt Ltd Full time

**Are you an empathetic communicator with a knack for crafting clear and concise responses?**Do you excel at resolving customer queries with professionalism? If so, we have the perfect opportunity for you We are seeking a detail-oriented and customer-focused **Customer Support Representative** to join our growing team. In this role, you’ll play a key part in ensuring a positive experience for our customers through thoughtful and prompt written communication.

**What You'll Do**:

- **Collaborate and Improve**: Work with the team to identify patterns in customer issues and suggest improvements to enhance overall service quality.
- **Maintain Standards**: Ensure all responses adhere to our brand tone and quality guidelines while providing top-notch customer service.

**Why You'll Love Working With Us**:

- **Supportive Team**: Be part of a collaborative work culture that values teamwork, empathy, and continuous improvement.
- **Skill Development**: Learn from experienced professionals and hone your communication and problem-solving skills.
- **Work-Life Balance**: Enjoy a stable schedule with no calling or overtime work.

**Position Details**:

- **Role**: Customer Support Representative (Written Communication Only In English)
- **Start Date**: Immediate
- **Hours**: 10 AM to 7:30 PM, 6 days a week
- **Location**: Sarat Bose Road, Kolkata (Work from office)

**Our Hiring Process**:

- **CV Shortlist**:

- **Interview**:

- **Paid Internship**: Engage in a one-month paid internship to experience our work culture.
- **Job Offer**: Secure a permanent position based on your internship performance.

Pay: ₹10,000.00 - ₹13,500.00 per month

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: In person

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