ERP Consultant Cum Support Executive

6 hours ago

Kolkata metropolitan area West Bengal, India BrainCave Software Pvt. Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a dynamic and customer-centric ERP Support Cum Consult Executive to join our Lucent ERP team. This role requires a blend of technical understanding, consulting ability, and client servicing. The ideal candidate will act as a bridge between customers and our ERP system, ensuring clients maximize the value of Lucent ERP by tailoring solutions to their requirements, providing training, and delivering continuous support.

Key Responsibilities


• Client Consultation & Requirement Gathering


• Engage with clients to understand their business processes, requirements, and challenges.


• Map client needs with Lucent ERP modules and propose tailored solutions.


• Prepare functional requirement documents (FRD) and ensure clarity between client and technical teams.


• Product Demonstration


• Conduct product demos and presentations for prospective and existing clients.


• Clearly showcase how Lucent ERP can add value, improve efficiency, and solve pain points.


• Implementation Support


• Assist in ERP implementation by coordinating with internal teams and clients.


• Ensure smooth onboarding and system setup in line with client expectations.


• Customer Training


• Provide structured ERP training sessions for client teams.


• Develop user manuals, training materials, and FAQs to ease adoption.


• Post-Delivery Support


• Act as the first point of contact for customer queries and support requests.


• Troubleshoot ERP-related issues and escalate complex problems to the technical team.


• Build strong client relationships through proactive engagement and ongoing assistance.


• Continuous Improvement


• Gather customer feedback and suggest product enhancements.


• Stay updated with ERP best practices and industry trends to guide customers effectively.

Required Skills & Qualifications


• Bachelor's degree in Business Administration, Information Technology, Computer Applications, or related field.


• Proven experience years) in ERP support, consulting, or implementation (preferably with ERP systems).


• Strong understanding of business processes (HR, Finance, Sales, Inventory, Manufacturing, etc.).


• Excellent communication and presentation skills with the ability to translate technical details into business language.


• Customer-focused attitude with problem-solving skills.


• Ability to manage multiple clients, prioritise tasks, and work independently.

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