Insurance Accounts Executive

3 days ago

Jubilee Hills Hyderabad Telangana, India Solana Insurance Agency Full time

Solana Insurance Agency is seeking an INSURANCE Claims & Customer Support Executive to serve as the first point of contact for clients, assisting them with policy inquiries, claims processing, and issue resolution. This role requires strong communication skills, a customer-centric approach, and the ability to coordinate efficiently with insurance companies to ensure seamless claim settlements.

**Key Responsibilities**:
Client Interaction & Support:

- Act as the primary contact for clients, handling inquiries regarding policies, claims, and coverage details.
- Guide customers through the claims filing process, ensuring they submit the correct documentation.
- Address policy-related concerns and provide clarity on coverage terms and conditions.

Claims Processing & Coordination:

- Liaise with insurance companies to track and expedite claim settlements.
- Follow up with insurers and clients to ensure the timely resolution of claims and related issues.
- Maintain up-to-date knowledge of claims procedures and assist clients in dispute resolution when required.

Documentation & Compliance:

- Maintain accurate records of client and insurer interactions, claims, and policy-related data
- Ensure all documentation complies with IRDAI regulations and company policies
- Assist in preparing reports on claims trends, customer concerns, and service improvements

Customer Satisfaction & Follow-ups:

- Conduct regular follow-ups with clients to keep them informed on claim status and any additional requirements
- Ensure prompt response times and a positive customer experience at all touchpoints
- Handle escalations professionally, providing solutions that align with company and regulatory standards

Required Skills & Qualifications:

- Undergraduate Degree
- Relevant experience in the insurance industry
- A deep understanding of the insurance market
- Basic understanding of IRDAI guidelines
- Has already taken/is willing to take the IRDAI Agent Exam (IC 38)
- Strong communication skills
- Ability to handle both clients and insurers respectively
- Proficiency in basic technological skills
- Good problem-solving skills and attention to detail

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 per month

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 10/08/2025

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