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Incharge - Mumbai

3 weeks ago

Mumbai, India Veena World Full time

**Eligibility**:

- PG Diploma / MBA / similar in travel studies
- 4-5 years in a similar role
- Knowledge about destinations, tour packages and flair for selling
- Ability to direct, supervise and lead a team of 5-12 and more
- Excellent communication and interpersonal skills
- Proficient in MS Office

**Responsibilities**:

- Achieve Sales and Revenue Target w.r.t Group and FIT tour packages
- Monitor and analyze sales enquiry conversion ratio and share prompt feedback and take necessary action
- other trends
- Ensure that complaints are responded to and acted upon immediately and put in place preventive measures to avoid recurrence
- Prepare efficient MIS with accurate facts and figures, concerns, feedback and suggestive action

**About the team**:

- As an Incharge of the team, you will be required to direct, supervise and lead the team to achieve their sales targets while simultaneously ensuring that the Guest is taken care of and services offered are as per the brand standards. You will also be required to monitor the trends in sales and share productive feedback with the concerned teams to enhance sales / services. Resolving Guest complaints, difference of opinion amongst team or low work performance concerns, if they arise is an important part of the profile. As a team lead, you will also be responsible to arrange training for the team in the areas which need improvement.