Hospital Telecaller

1 week ago

Lucknow Uttar Pradesh, India Apollo Clinic Full time

**Position**: Telecaller (Experienced in Medical Terms)
**Location**: Apollo Clinic, Lucknow

**Job Type**: Full-time
**Salary**: Competitive, based on experience

**About Apollo Clinic**:
Apollo Clinic is a part of the Apollo Hospitals Group, providing high-quality healthcare services with a commitment to excellence. Our clinics offer a range of medical services, from consultations to diagnostics and health packages. We strive to offer the best care to our patients and are looking for an experienced Telecaller to join our dynamic team.

**Job Summary**:
**Key Responsibilities**:

- **Patient Interaction**: Make outbound calls to existing and potential patients to schedule appointments, offer health services, and answer inquiries related to clinic offerings.
- **Appointment Management**: Assist patients in booking, rescheduling, or canceling appointments, ensuring efficient patient flow and appointment adherence.
- **Medical Services Promotion**: Promote Apollo Clinic’s healthcare services, health packages, and medical facilities, ensuring clear communication of benefits.
- **Follow-ups**: Conduct follow-up calls to ensure patients are satisfied with their services, treatments, and health packages.
- **Patient Records**: Maintain and update accurate patient records and appointment details in the system.
- **Collaboration**: Work closely with doctors, nurses, and administrative staff to ensure seamless coordination of services and patient care.
- **Resolve Queries**: Address patient concerns and queries professionally, offering solutions or directing them to appropriate staff as needed.
- **Telemedicine Support**: Assist with telemedicine consultations and appointments, if applicable, for patients seeking virtual care.

**Qualifications and Requirements**:

- **Experience**: Minimum 1-2 years of experience as a telecaller, preferably in the healthcare or medical industry.
- **Knowledge**: Understanding of medical terminology and healthcare services.
- **Communication Skills**: Excellent verbal communication skills in English and Hindi; ability to speak clearly and persuasively.
- **Customer Service**: Strong customer service orientation with the ability to handle calls effectively and maintain a positive attitude.
- **Technical Skills**: Comfortable using telecommunication tools and CRM software; ability to learn new software quickly.
- **Education**: A background in healthcare, nursing, or any medical-related field is a plus.
- **Attention to Detail**: Strong attention to detail and accuracy in managing patient records and information.
- **Multitasking**: Ability to handle multiple tasks simultaneously and work under pressure.
- **Problem-Solving**: Strong problem-solving skills, with the ability to provide solutions to patient concerns.

**Job Types**: Full-time, Part-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

Work Location: In person

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