Telecaller Team Lead

4 days ago

Gomtinagar Vistar Lucknow Uttar Pradesh, India Tender Palm Hospital Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Position: Telecaller Team Lead

Location: Tender Palm Super Speciality Hospital, Gomti Nagar, Lucknow

Salary: ₹25,000 – ₹35,000 per month

Experience Required: Minimum 2 years (Candidates without hospital experience need not apply)

Job Description:

Tender Palm Super Speciality Hospital is looking for a Telecaller Team Lead to oversee and manage its telecalling operations. The candidate should have prior experience in a hospital or healthcare setup, with strong leadership, communication, and reporting skills.

Key Responsibilities:

  • Lead and supervise the telecalling team to achieve daily and monthly targets.
  • Ensure smooth coordination between patients and hospital departments.
  • Monitor call quality and maintain excellent patient interaction standards.
  • Manage and track patient inquiries, follow-ups, and appointment confirmations.
  • Handle escalated patient issues and ensure timely resolution.
  • Generate and analyze daily, weekly, and monthly performance reports.

Requirements:

  • Minimum 2 years of experience as a Telecaller Team Lead or Senior Telecaller in a hospital or healthcare organization (mandatory).
  • Strong data management skills for maintaining and analyzing patient call records.
  • Experience in preparing business reports, revenue reports, daily call reports, and monthly call reports.
  • Ability to compile and present daily and monthly IPD/OPD data received through the telecalling team.
  • Excellent English communication and interpersonal skills.
  • Proficiency in MS Office and data reporting tools.
  • Strong leadership, coordination, and problem-solving abilities.

Benefits:

  • Competitive salary package.
  • Supportive work environment.
  • Opportunity to grow within a reputed healthcare institution.

How to Apply:

Interested candidates can share their updated resume at or contact at

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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