Customer Service Executive

2 days ago

Salem, India Fairlands Technology Services, Salem Full time

As a Customer Support Executive, you will be responsible for delivering exceptional customer service by assisting clients with their insurance-related queries, policy information, claims processing, and issue resolution. You will play a key role in ensuring customer satisfaction and retention through prompt and effective communication.

**Roles and Responsibilities**:

- Address customer inquiries regarding insurance policies, coverage, premium payments, and claims procedures.
- Guide customers through policy renewal, endorsements, and cancellations.
- Assist customers in filing claims and provide updates on claim status.
- Coordinate with insurance providers to ensure timely claim processing.
- Handle customer complaints and escalate complex cases to the appropriate department.
- Ensure all queries and issues are resolved efficiently within the stipulated time.
- Maintain accurate records of customer interactions and transactions.
- Ensure adherence to company policies and regulatory guidelines.
- Build strong relationships with clients to enhance customer loyalty and retention.
- Follow up with customers for feedback and ensure high levels of service satisfaction.

**Key Skills and Qualifications**:

- Bachelor’s degree in any discipline
- Strong verbal and written communication skills.
- Excellent problem-solving and interpersonal skills.
- Ability to handle high call volumes, proficiency in MS Office.

**Company Benefits**
- Competitive salary with performance-based incentives.
- Comprehensive health insurance for employees and their families.
- Professional development opportunities through training and certification programs.
- Work-life balance with flexible working hours and a positive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- What is your Current CTC ?

What is your Expected CTC ?
What is your Notice Period ?

**Location**:

- Salem, Tamil Nadu (preferred)

Work Location: In person

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