Customer Service Specialist

4 days ago


salem, India beBeeTechnical Full time

Customer Service RoleWe are seeking a skilled professional to support customer inquiries and process orders through efficient technical solutions. This role offers a great work-life balance with flexibility for remote work.Key ResponsibilitiesHandle customer queries through ticketing systems and provide timely, accurate responses.Review engineering drawings, layouts, and specifications to process customer orders and submittals.Enter and maintain order details in the system with high accuracy.Prepare and share reports, documentation, and customer updates.Work with internal teams to resolve issues and ensure customer satisfaction.Retrieve technical and product-related information as needed to support customer requests.Manage multiple tasks in a deadline-driven environment.Requirements/ Computer SkillsMinimum 3-5 years of customer service or technical support experience.Proficiency in ticketing platforms like Zendesk.Ability to read engineering drawings and blueprints.Strong written and verbal communication skills.Proficiency in MS Office 365 and Adobe Acrobat.Detail-oriented with strong problem-solving abilities.



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