OTC (Disputes) - mt

2 days ago

Noida Uttar Pradesh, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and AI.**

**We are looking for someone with extensive knowledge and understanding of entire OTC Claims. In this role, you will be expected to work**to** strict deadlines in a business environment. This role may require travelling to**onshore** sites for Knowledge Transfer.**

**Responsibilities**

**Manage the OTC Claims portfolio and**maintain** strong customer**relations.**

**Researches and resolves customer**deductions.**

**Researches and resolves disposition**items.**

**Status reporting on customer deductions**

**Establish relationships and**maintain** close contact with the**appropriate business** unit and corporate**personnel.**

**Make**appropriate reports** and recommendations on claims problems and issues to**supervisor.**

**Other duties as assigned by the**Supervisor.**

**Determine** if the disputes are valid and issue credit memos (If valid dispute)**

**File Claim of payment in customer Portals if Disputes are**invalid.**

**Review disputed reasons such as pricing, shortages, damages, rebates, co-ops and**returns.**

**Obtain data from customers, freight forwarders and business**units.**

**Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill**customers.**

**Should be able to independently manage assigned targets for calls & aged AR**claims.**

**Should be able to speak to the US based clients to discuss the input and resolve any queries**regarding**disputes.**

**Research any full open invoices which customers have**disputed.**

**Support team priorities and initiatives and effectively manage**workload.**

**Assist** in SOP (Standard Operating Procedures) creation and**updating.**

**Deliver the required data for audit**purposes.**

**Qualifications we**seek** in you**

**Minimum Qualifications**

**B. Com Graduate or equivalent experience**.**

**Prior Work Experience**.**

**Detail oriented**.**

**Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the**organization.**

**Must have strong analytical and**decision-making**skills.**

**Proficient in using the MS Office package especially with MS Excel (**some** hands-on Experience), PowerPoint, Outlook**.**

**Excellent communication & presentation skills**.**

**Relevant OTC domain experience &**some**SAP experience is**mandatory.**

**Preferred** Qualification**

**Prior experience with SharePoint,**SalesForce** and**PowerBI**preferred.**

**Experience with OnBase, FSCM and TPM**preferred.**

**Experience with international process transition would be**an added**advantage.**

**_
Job_**_Management Trainee_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Apr 28, 2025, 4:38:33 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

  • Mt - OTC

    5 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Mt-otc

    5 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Ready to shape the future of work?_ - At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Mt-otc

    2 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Ready to shape the future of work? _ - At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Mt-otc

    7 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Mt-otc

    5 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • MT-OTC

    2 weeks ago

    Noida, India Genpact Full time

    Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster,...

  • OTC(Collections)-MT

    2 weeks ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • OTC (Collections) - Mt

    2 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • OTC(Collections) - mt

    1 week ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Mt-otc

    2 days ago

    Lucknow, Uttar Pradesh, India Genpact Full time

    Ready to shape the future of work?_ - At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow...