OTC (Disputes) - mt

1 day ago

Noida Uttar Pradesh, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and AI.**

**We are looking for someone with extensive knowledge and understanding of entire OTC Claims. In this role, you will be expected to work**to** strict deadlines in a business environment. This role may require travelling to**onshore** sites for Knowledge Transfer.**

**Responsibilities**

**Manage the OTC Claims portfolio and**maintain** strong customer**relations.**

**Researches and resolves customer**deductions.**

**Researches and resolves disposition**items.**

**Status reporting on customer deductions**

**Establish relationships and**maintain** close contact with the**appropriate business** unit and corporate**personnel.**

**Make**appropriate reports** and recommendations on claims problems and issues to**supervisor.**

**Other duties as assigned by the**Supervisor.**

**Determine** if the disputes are valid and issue credit memos (If valid dispute)**

**File Claim of payment in customer Portals if Disputes are**invalid.**

**Review disputed reasons such as pricing, shortages, damages, rebates, co-ops and**returns.**

**Obtain data from customers, freight forwarders and business**units.**

**Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill**customers.**

**Should be able to independently manage assigned targets for calls & aged AR**claims.**

**Should be able to speak to the US based clients to discuss the input and resolve any queries**regarding**disputes.**

**Research any full open invoices which customers have**disputed.**

**Support team priorities and initiatives and effectively manage**workload.**

**Assist** in SOP (Standard Operating Procedures) creation and**updating.**

**Deliver the required data for audit**purposes.**

**Qualifications we**seek** in you**

**Minimum Qualifications**

**B. Com Graduate or equivalent experience**.**

**Prior Work Experience**.**

**Detail oriented**.**

**Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the**organization.**

**Must have strong analytical and**decision-making**skills.**

**Proficient in using the MS Office package especially with MS Excel (**some** hands-on Experience), PowerPoint, Outlook**.**

**Excellent communication & presentation skills**.**

**Relevant OTC domain experience &**some**SAP experience is**mandatory.**

**Preferred** Qualification**

**Prior experience with SharePoint,**SalesForce** and**PowerBI**preferred.**

**Experience with OnBase, FSCM and TPM**preferred.**

**Experience with international process transition would be**an added**advantage.**

**_
Job_**_Management Trainee_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Apr 28, 2025, 4:38:33 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

  • Mt - OTC

    6 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Mt-otc

    6 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Ready to shape the future of work?_ - At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Mt-otc

    1 day ago

    Noida, Uttar Pradesh, India Genpact Full time

    Ready to shape the future of work? _ - At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Mt-otc

    6 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Mt-otc

    6 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Mt-otc

    7 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Mt-otc Collection

    7 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Mt - OTC

    7 days ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • OTC (Collections) - Mt

    1 day ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • OTC(Collections) - mt

    1 week ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...