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OTC(Collections) - mt

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Noida Uttar Pradesh, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

**_ _**

**_ _**
- Responsibilities_

**_ _**
- _Research and analyze the disputes/deductions in ERP_
- _Creation of claims and credit notes_
- _Linking unassigned deductions and credit notes with valid claims_
- _Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution_
- _Find opportunities and recommend solutions for process and automation improvements_
- _Daily reporting of individual portfolios to supervise and supervise the past dues_
- _Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact_
- _Work as a standout colleague to process any ADHOC request in a timely manner._
- _Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally._
- _Raise problems to senior staff members and or management as appropriate._
- Qualifications we seek in you_
- Minimum Qualifications / Skills_
- _Bachelor or Graduate degree_
- _Relevant years of experience in Order to Cash_
- _Strong analytical and problem-solving skills_
- _Excellent customer service and communication skills_
- _Must be self-reliant, resourceful, and proactive in approaching tasks._
- _Strong analytical skills and ability to work with complex data._
- _Excellent attention to detail and problem-solving abilities_
- Preferred Qualifications/ Skills_
- _Exposure to (SAP / Oracle / Salesforce / TPM)_
- o Experience in Trade or Non-Trade deductions for Trade Management, OR_
- o Order Entry or Fulfilment experience for Order Management, OR_
- o Contract review & Entry experience for Contract Management, OR_
- _Knowledge of all Order-to-cash processes in the CPG or retail industry._
- _Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills_
- _Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines._
- _Strong interpersonal skills, with the ability to work in a team environment._
- _Ability to multi-task and prioritize items with specific time constraints._
- _Client-focused mindset with proven ability to respond quickly to internal and external client requests._

**_ _**

**_
Job_**_Management Trainee_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jun 16, 2025, 1:48:40 AM_

**_ Unposting Date_**_Jun 21, 2025, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_