OTC(Collections)-MT

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
We are inviting applications for the role of Management Trainee, OTC Collections.

In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities

· Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
· Respond to email /phone queries on disputed invoice
· Research and analyze the disputes/deductions in ERP
· Creation of claims and credit notes
· Linking unassigned deductions and credit notes with valid claims
· Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
· Find opportunities and recommend solutions for process and automation improvements
· Daily reporting of individual portfolios to supervise and supervise the past dues
· Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
· Work as a standout colleague to process any ADHOC request in a timely manner.
· Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
· Raise problems to senior staff members and or management as appropriate.

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor or Graduate degree 
• Relevant years of experience in Order to Cash
• Strong analytical and problem-solving skills
• Excellent customer service and communication skills
• Must be self-reliant, resourceful, and proactive in approaching tasks.
• Strong analytical skills and ability to work with complex data.
• Excellent attention to detail and problem-solving abilities

Preferred Qualifications/ Skills
• Exposure to (SAP / Oracle / Salesforce / TPM)
o Experience in Trade or Non-Trade deductions for Trade Management, OR
o Order Entry or Fulfilment experience for Order Management, OR
o Contract review & Entry experience for Contract Management, OR
• Knowledge of all Order-to-cash processes in the CPG or retail industry.
• Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills 
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
• Strong interpersonal skills, with the ability to work in a team environment.
• Ability to multi-task and prioritize items with specific time constraints.
• Client-focused mindset with proven ability to respond quickly to internal and external client requests.