Telecom Supervisor-bps

2 weeks ago

India Hexaware Technologies Full time

JD The Inbound Call Centre Team Leader role involves not only leading and motivating the team but also effectively coaching and supporting Specialists. This includes overseeing day-to-day activities with a strong emphasis on maintaining and improving service quality. Conducting team and one-on-one meetings ensures that the team is consistently updated on relevant issues impacting their role in Customer Care. The Team Leader also actively maintains high levels of morale and motivation within the team, serving as a role model for leadership. With a problem-solving mindset, the leader encourages initiative-taking to enhance Net Promoter Score (NPS) and minimize customer effort, fostering a customer-centric and proactive work culture.

  • Telecom Supervisor-BPS

    4 days ago

    India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JD The Inbound Call Centre Team Leader role involves not only leading and motivating the team but also effectively coaching and supporting Specialists. This includes overseeing day-to-day activities with a strong emphasis on maintaining and improving service quality. Conducting team and one-on-one meetings ensures that the team is consistently updated on...

  • Telecom Team Member-BPS

    4 days ago

    India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership • Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. • Strong focus on quality of interactions in order...

  • Customer Service Domestic Voice Regional Language Team Member-bps

    4 hours ago

    India Hexaware Technologies Full time

    To handle Telecom Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.

  • Customer Service Domestic Voice Regional Language Team Member-bps

    1 week ago

    India Hexaware Technologies Full time

    JD To handle Telecom Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.

  • Customer Service Domestic Voice Regional Language Team Member-bps

    4 days ago

    India Hexaware Technologies Full time

    JD To handle Telecom Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner

  • Customer Service Domestic Non Voice Regional Language Team Member-bps

    4 days ago

    India Hexaware Technologies Full time

    To handle Telecom Non Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner

  • Retail Assets-consumer Durable-instalment Finance

    1 week ago

    India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Retail Assets-Consumer Durable-Instalment Finance Business - Retail RO **Office Location**: TARAKESHWAR Tarakeswar (Branch) **Position description**: Retail Assets-Consumer Durable-Instalment Finance Business - Retail RO **Primary Responsibilities**: - Meet and exceed the assigned targets of consumer...