Customer Support Executive(Voice Process)

1 day ago

Delhi Delhi, India The Loom Full time

**Job Summary**:
We are looking for a dynamic and customer-focused individual to join our team as a **Customer Support Executive**. The primary responsibility of this role is to call existing and potential customers to inform them about our **latest collection launches, exclusive offers, and promotions**. This role requires excellent communication skills and a friendly, persuasive attitude.

**Key Responsibilities**:

- Make outbound calls to customers to inform them about new collections and ongoing offers.
- Build and maintain strong relationships with customers to encourage repeat business.
- Update customer records and ensure accurate contact details.
- Handle customer queries related to promotions and collections with professionalism.
- Provide feedback from customers to the marketing and sales teams.
- Maintain call logs and daily performance reports.

**Requirements**:

- Excellent verbal communication skills.
- A positive, customer-friendly attitude and confidence in handling phone conversations.

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

- Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)?
- What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000.
- Can you talk in English? If yes, then only apply.
- How many years of experience do you have in customer support(Voice process)?

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