Customer Support Associate

4 days ago

Vadodara, India Numerator Full time

Numerator is a services-enabled tech and data firm that brings together omnichannel marketing, merchandising and sales data to help brands understand what people buy and why. As a Customer Support Associate you will be responsible for supporting inbound communication from clients via in-platform chat, support inbox and phone. This role requires excellent customer service and a professional and empathetic attitude.
- Address Numerator users inquiries in a prompt and effective manner.
- Provide navigational support to users of Numerator’s web based platforms.
- Responsible for triaging issues raised by Numerator platform users and seeing through until resolution as a client advocate.
- Utilize designated support solutions/software in order to manage and document customer interactions.
- Manage support based requests through Numerator internal administrative solutions (IE: user set up, report generation, user database maintenance)
- Educate clients on data methodology, site navigation, and report outputs.
- Ensure customer satisfaction and provide professional customer support.

**Shift Timings**:
Late Evening Shift : 5:30 PM IST - 2:30 AM IST.
- Bachelor's degree (any field) with a passion for marketing, research and account management/growth.
- Proficient in Excel and PowerPoint (or equivalent)
- Excellent oral and written communication skills
- Self-confidence coupled with strong presentation skills
- Experience working with large data sets a plus.
- Experience in Consumer Goods, Retail, or Market Research Industry is a plus.
- Experience in Customer Success or Support roles, ideally with a SaaS solution provider preferred but not required.

  • Customer Support Associate

    2 weeks ago

    Vadodara, Gujarat, India Career Spot HR Solution Full time

    We are hiring Customer Support Associate for Vasna Vadodara location. Salary for : freshers & Under graduate Ctc: 13870 + unlimited incentive Take home: 11360 Salary for : Experience & Graduation Ctc: 14950 + unlimited incentive Take home: 12398 Note: Kanthiyavadi language compulsory **Job Types**: Full-time, Fresher **Salary**: ₹11,360.00 -...

  • Technical Support Associate

    7 days ago

    Vadodara, Gujarat, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support AssociateJob DescriptionWe are seeking a skilled Technical Support Associate to join our team. In this role, you will be responsible for monitoring the infrastructure, identifying and resolving technical issues, and providing exceptional customer service.Responsibilities

  • Customer Support Associate

    2 days ago

    Vadodara, India G and R Management Consultancy Pvt. Ltd. Full time

    **Customer Support Executive Job Description** A customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues. **Job Brief**: **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer...

  • Customer Support Associate

    1 week ago

    Vadodara, India G and R Management Consultancy Pvt. Ltd. Full time

    Customer Support Executive Duties: Maintain excellent customer satisfaction and review support tickets for appropriate resolution Provide customer support through phone and chat Work with other departments to resolve customer issues in a timely manner Serve as a point of contact for customer support and complaints Proactively identify, investigate, and...

  • Retail Support Associate

    1 day ago

    Vadodara, Gujarat, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Title: Retail Support AssociateAbout the Role:The Sales and Customer Service Representative plays a crucial role in driving sales and providing outstanding customer service. This position requires a proactive approach to engaging customers and ensuring their needs are met.Responsibilities:Engage with customers to understand their needs and provide...

  • Customer Support Associate

    14 hours ago

    Vadodara, Gujarat, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 7,00,000

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional service to our clients.About the Role:The ideal candidate will possess excellent communication skills, good computer knowledge, and typing speed.This position requires strong analytical and problem-solving skills to resolve customer concerns in a...

  • Customer Support Associate

    1 week ago

    Vadodara, Gujarat, India beBeeCustomerService Full time ₹ 32,000

    Job Title: Customer Service RepresentativeThe role of a Customer Service Representative is to provide exceptional customer service and support to our clients. You will be the primary point of contact for our customers, handling their inquiries, issues, and concerns in a professional and timely manner.As a Customer Service Representative, you will be...

  • Customer Support Specialist

    1 week ago

    Vadodara, Gujarat, India TalentBridge Full time

    Client Support AssociateMode of work: Work From Office (Vadodara, Gujarat)Rotational ShiftMax pay - 32K in handWhat We Offer:• Transportation allowance• Canteen Subsidy• Night Shift allowance as per process• Schedule Adherence Bonus• Health Insurance• Tui>on Reimbursement• Incentive components campaign wise• Work Life Balance• Rewards &...

  • Customer Support Executive

    5 days ago

    Vadodara, Gujarat, India TalentBridge Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    What You Will Be Doing:• As a Client Support Associate, you will need to be a great listener as you work totroubleshoot and understand issues. You will work to resolve issues upon initialcontact (i.e., "first call resolution"), and prevent future issues whenever possible byeducating our Clients and reviewing their accounts. You will oversee all problems...

  • Customer Support Specialist

    1 week ago

    Vadodara, Gujarat, India TalentBridge Full time

    Client Support Associate Mode of work: Work From Office (Vadodara, Gujarat) Rotational Shift Max pay - 32K in hand What We Offer: • Transportation allowance • Canteen Subsidy • Night Shift allowance as per process • Schedule Adherence Bonus • Health Insurance • Tui>on Reimbursement • Incentive components campaign wise • Work Life Balance ...