Customer Support Associate

15 hours ago

Vadodara, India Numerator Full time

Numerator is a services-enabled tech and data firm that brings together omnichannel marketing, merchandising and sales data to help brands understand what people buy and why. As a Customer Support Associate you will be responsible for supporting inbound communication from clients via in-platform chat, support inbox and phone. This role requires excellent customer service and a professional and empathetic attitude.
- Address Numerator users inquiries in a prompt and effective manner.
- Provide navigational support to users of Numerator’s web based platforms.
- Responsible for triaging issues raised by Numerator platform users and seeing through until resolution as a client advocate.
- Utilize designated support solutions/software in order to manage and document customer interactions.
- Manage support based requests through Numerator internal administrative solutions (IE: user set up, report generation, user database maintenance)
- Educate clients on data methodology, site navigation, and report outputs.
- Ensure customer satisfaction and provide professional customer support.

**Shift Timings**:
Late Evening Shift : 5:30 PM IST - 2:30 AM IST.
- Bachelor's degree (any field) with a passion for marketing, research and account management/growth.
- Proficient in Excel and PowerPoint (or equivalent)
- Excellent oral and written communication skills
- Self-confidence coupled with strong presentation skills
- Experience working with large data sets a plus.
- Experience in Consumer Goods, Retail, or Market Research Industry is a plus.
- Experience in Customer Success or Support roles, ideally with a SaaS solution provider preferred but not required.

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