Customer Care Executive

2 weeks ago

Mohali Punjab, India PAV SOLUTIONS PVT LTD Full time

Customer Support Executive - Australian Inbound Vehicle Insurance Process

**Location**: Work from Home

**Work Schedule**: 6 Days a Week (Australian Timings)

**About the Role**

We are a car rental and vehicle insurance company based in Victoria, Australia. We are looking for enthusiastic and customer-focused professionals to join our inbound support team. You will be responsible for handling incoming calls, resolving customer queries, providing insurance-related assistance, and offering basic guidance about vehicles (Electric, Hybrid, Petrol, and Diesel).

**Key Responsibilities**:

- Handle inbound calls from Australian customers regarding vehicle rentals and insurance.
- Provide accurate information on rental policies, coverage, and claims processes.
- Assist customers in understanding vehicle types (Electric, Hybrid, Petrol, Diesel) and guide them in choosing suitable options.
- Record customer details, complaints, and resolutions in the system.
- Escalate unresolved queries to the concerned department.
- Deliver professional, polite, and customer-centric communication at all times.

**Requirements**:

- Prior experience in customer support/inbound process preferred (BPO/Insurance/Car rental background is a plus).
- Basic knowledge of different vehicle types (Electric, Hybrid, Petrol, Diesel).
- Excellent verbal and written communication skills in English.
- Ability to work in Australian time zones.
- Laptop/desktop with a stable internet connection (mandatory).
- Strong problem-solving skills and attention to detail.
- Ability to work independently from home in a professional setup.

**Work Details**:

- **Type**: Full-time, Work from Home
- **Days**: 6 days a week
- **Timings**: Australian business hours (shift-based as per requirement)

**Why Join Us?**
- Opportunity to work with an international Australian car rental & insurance company.
- Work-from-home flexibility with global client exposure.
- Supportive and growth-oriented environment.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.48 - ₹25,000.88 per month

**Benefits**:

- Paid time off
- Work from home

**Language**:

- Hindi (preferred)
- English (required)

Work Location: Remote

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