Healthcare Coordinator- Bsc Nurse

**Job description**

Position Title**:Health Care Coordinator - BSc Nursing **(Hospital Based)

**Purpose Statement**:
Care Bridge Home is a professional home care and residential care organization dedicated to providing medical and non-medical support services to seniors and individuals with various medical conditions.

**Role Description**:
**Patient Care Coordination**
- Lead and coordinate the Home Care program.
- Conduct initial intake from referrals and collaborate with the manager to develop comprehensive assessments and care plans.
- Address patient and family complaints and concerns, working to resolve issues with managerial support.
- Work effectively with a multidisciplinary team.
- Perform other duties as required to fulfil the position's functions.
- Ensure high-quality patient care by overseeing daily patient services, appointment scheduling, and follow-up procedures.
- Address patient complaints and concerns, working to resolve issues and improve patient satisfaction with managerial support.
- Monitor client service quality through daily follow-ups with staff and families.
- Assist in recruiting and maintaining a list of care staff for home care services, placing and replacing staff as needed.
- Collaborate with the manager on patient service coordination, staff recruitment, and ongoing staff placement.

**Training**
- Collaborate with the manager to recruit and provide induction and ongoing training for caregivers and staff members.
- Coordinate and teach the certificate course in collaboration with the Training Manager.

**Communication**
- Efficiently manage inbound and outbound phone calls, handling inquiries related to appointments, services, and general information.
- Communicate effectively with clients, family members, healthcare staff, and other stakeholders to facilitate smooth operations.
- Act as a liaison between healthcare providers, patients, and external organizations.
- Facilitate communication and coordination among different departments to ensure seamless operations.

**Reporting and Documentation**
- Maintain and update client files, office records, and documents, ensuring accuracy and confidentiality in accordance with organizational policies and procedures.
- Produce clear and concise reports and documentation, including program reports and monthly reports, ensuring timely submission.

**Administration**
- Schedule appointments, interviews, and maintain accurate records.
- Efficiently manage front desk operations.
- Oversee daily operations and office management, reporting to the manager regarding office requirements and supplies.

**Accounts Management**
- Oversee and manage office petty cash and daily expenses, monitoring expenses and approving invoices with the manager.
- Maintain records of staff and client payments.
- Issue invoices, oversee service payments and bills, and remind the manager of payment deadlines.
- Ensure accurate maintenance of office accounts using accounting software.

**Referral Management**
- Actively engage in marketing efforts to generate new referrals from various sources.
- Actively promote student admissions for the certificate course.
- Develop new contacts, partnerships, and programs to increase referrals and improve program outcomes.

**Compliance Management**
- Ensure adherence to organizational policies, the code of conduct, and values, implementing and overseeing compliance effectively.

**Skills Requirements**:

- Excellent written and verbal communication skills in English with a professional and caring disposition.
- High level of administrative, organizational, and care coordination skills, with the ability to prioritize, organize, and complete responsibilities timely.
- Ability to interact professionally with health professionals, consumers, families, carers, and other stakeholders.
- Proficiency in Microsoft Office.
- Willingness to undertake ongoing training.
- Commitment to providing empathetic support and care to the elderly.

**Work Requirements**:

- Willingness to travel and visit patients’ homes and other places as per the requirements
- Must be available locally in Thiruvalla
- Available to work from 9 am to 5 pm, including Saturdays, and be reachable 24/7 by phone.

**Qualification Requirements**:

- Bachelor’s degree in Nursing **(BSc Nursing)**:

- Minimum of 1+ years of experience in hospitals, healthcare settings, or related industries.

**Employment Type**:

- Contract of 6 months, with possible extension to 3 years depending on the performance.

**Benefits**
- Attractive Salary
- Ongoing training
- Professional Supervision
- Supportive and caring environment

**HOW TO APPLY**
- If this sounds like the role for you, please send your resume with a cover letter.
- Applications close on October 12th, 2024.

**Job Types**: Full-time, Contractual / Temporary

Contract length: 36 months

Pay: ₹22,000.00 - ₹30,000.00 per month

**Job Types**: Full-time, Contractual / Temporary
Contract length: 36 months

Pay: ₹