Patient Relation Coordinator

2 weeks ago

Kottayam, India ARDEN HEALTH CARE PVT LTD Full time

**QUALIFICATION : DEGREE/HOSPITAL ADMINISTARTION**

**MALE CANDIDATESONLY**

**2/4W DRIVING LICENCE MANDATORY**

**FRESHERS CAN ALSO APPL**Y
- **ROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATOR**_

A **Patient Relations Coordinator** at **Arden Health Care Company** is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key **roles and responsibilities** include:
**1. Patient Advocacy & Support**
- Serve as the main point of contact for patients and their families.
- Address patient concerns, complaints, and feedback in a timely and empathetic manner.
- Ensure patient rights and confidentiality are upheld.
- Educate patients about their healthcare journey, including treatment plans and follow-ups.

**2. Communication & Coordination**
- Facilitate communication between patients, physicians, nurses, and administrative staff.
- Assist in scheduling appointments, tests, and follow-up visits.
- Provide clear explanations of Company policies, procedures, and services.
- Maintain accurate patient records and update relevant departments.

**3. Customer Service & Experience Enhancement**
- Monitor and improve patient satisfaction by collecting feedback and implementing improvements.
- Develop strategies to enhance patient experience and comfort.
- Work with management to implement patient-centred care initiatives.

**4. Conflict Resolution & Problem-Solving**
- Handle patient complaints and grievances professionally.
- Mediate conflicts between patients and healthcare providers.
- Work towards quick and effective resolution of patient concerns.
- Report and escalate unresolved issues to higher management.

**5. Administrative Support**
- Assist with patient registration, documentation, and consent forms.
- Coordinate with billing departments to clarify patient queries.
- Ensure compliance with healthcare regulations and company policies.
- Prepare reports on patient satisfaction and issue resolution trends.

**6. Training & Process Improvement**
- Educate staff on patient relations best practices.
- Identify areas for improvement in patient care and service delivery.
- Participate in quality improvement initiatives.

7. **Room Arrangements Responsibilities**

**Room Assignment & Coordination**
- Allocate rooms based on patient needs, availability, and medical requirements.
- Coordinate with nursing teams for room readiness.
- Ensure smooth admission and discharge processes.

**Room Setup & Maintenance**
- Ensure rooms are clean, well-equipped, and prepared before patient arrival.

Arrange for special requests, such as VIP rooms or additional patient needs.

**Inventory & Supplies Management**
- Ensure patient rooms are stocked with essential medical and non-medical supplies.
- Coordinate with the procurement team for timely replenishment.
- Maintain a record of room supplies and usage, Inventory check list/ inventory allocation & deallocation reports.

**Compliance & Safety**
- Ensure all patient rooms meet safety and hygiene standards.
- Monitor infection control measures and report any issues.
- Ensure adherence to policies for room allocation and occupancy.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

License/Certification:

- 2/4W LICENSE (required)

**Location**:

- Kottayam, Kerala (required)

Work Location: In person

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