Customer Care Executive

6 days ago

Lucknow, India M2 CONSULTANT SERVICE PROVIDER Full time

You will be responsible for:

- Establishing long term goals as well as quarterly and annual business objectives and developing high quality business strategies and plans to deliver these.
- Managing the P&L and driving the business toward the achievement of business objectives.
- Ensuring that Company's operations are consistent with its overall strategy and mission and fostering a strong organisational culture in line with the company's values.
- Representing the Company with clients, investors and business partners.
- Working as a key part of the management team to establish business goals and objectives and developing high quality business strategies and plans to deliver these.
- Managing the operations of the company and ensuring these are in line with the Company's strategy and goals.
- Driving business efficiency and profitability by identifying and implementing process improvements to optimist performance wherever possible.

Position Summary:

- Make and attend necessary phone calls - inbound and outbound calls.
- Provide the required information to the customers
- Resolve any queries regarding gift delivery or transit damage.
- Maintain database by updating customer information on daily basis
- Write communication scripts for inbound calls
- Keep the team informed about customer calls and demos on a regular basis

**Contact us:
+91-XXXXXXXXXX : 9118168331 : 0522 404 7304**

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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