Student Counsellor

1 day ago

BTM Layout Bengaluru Karnataka, India PAT Technologies Pvt Ltd (Edutainer) Full time

**Role Overview**:
We are seeking a compassionate and dedicated Student Counselor to join our team. The Student Counselor will play a critical role in supporting our students' academic success. This position involves providing virtual counseling, academic guidance, and technical support to help students navigate their online educational journey and overcome any challenges they may face.

**Responsibilities**:

- Initiate outbound calls to potential learners with the goal of promoting our online courses.
- Effectively communicate the features, benefits, and unique selling points of our online courses.
- Conduction of webinars/presentations/interactive sessions with Universities/ Colleges/ Learners to explain program outcomes.
- Provide accurate and detailed information about courses, enrollment process, and enrollment procedures offering support and troubleshooting as needed.
- Act as a primary point of contact for learner inquiries related to technical issues, course access, account management, and other platform functionalities.
- Provide prompt and effective solutions to learner problems by interacting with Program Managers, escalating issues when necessary.
- Collaborate with other departments, including technical support and academic advisors, to resolve complex issues.
- Build and maintain positive relationships with potential learners. Provide excellent customer service by addressing inquiries and concerns effectively.

**Desired Skills and Experience/ Qualifications**:

- Bachelor’s degree in any stream.
- 2 years of experience in sales, customer support/service is preferred.
- Excellent communication skills in Kannada, English and Hindi.
- Strong interpersonal skills with the ability to build rapport over the phone.
- Familiarity with EdTech and online learning platforms is advantageous.

**Work Location**: BTM 2nd Stage, Bengaluru - 560076

**Job Type**: In-office, full-time position

**Why Join Us?**
- Mission-Driven Team : Work alongside a dedicated team of designers, engineers, and product managers.
- Impactful Work : Be part of a program that will significantly influence the company’s future.
- Growth Opportunity : Experience a steep learning curve and unparalleled growth in a high-intensity role.
- Innovative Environment : Enjoy the autonomy and freedom to innovate and execute your ideas.

If you believe you possess the skills described and are excited about the opportunity to make a significant impact at Edutainer, we’d love to hear from you

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- sales, customer support/service: 2 years (required)

**Location**:

- BTM Layout, Bengaluru, Karnataka (preferred)

Work Location: In person

Expected Start Date: 15/11/2024

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