Dispatch Executive
3 days ago
**Position Overview**:
**Key Responsibilities**:
**Timely Dispatch Coordination**:
- Ensure accurate and on-time dispatch of orders to customers.
- Coordinate with warehouse staff to prioritize and prepare orders for dispatch.
- Verify and cross-check dispatch documents, including invoices, packing lists, and delivery notes.
**Customer Service**:
- Address customer inquiries related to dispatch status and delivery timelines.
- Resolve issues related to delays, incorrect deliveries, or other customer concerns promptly.
- Maintain regular communication with customers to provide updates on order status.
**Logistics Management**:
- Coordinate with logistics partners and delivery personnel to ensure smooth operations.
- Track shipments and ensure timely delivery to customers.
- Handle logistics escalations and negotiate solutions to avoid delays.
**Record Maintenance**:
- Maintain accurate records of dispatched goods, including delivery acknowledgments and returns.
- Monitor inventory to ensure availability of stock for dispatch.
**Process Improvement**:
- Identify bottlenecks in the dispatch process and suggest improvements.
- Collaborate with cross-functional teams to enhance operational efficiency.
**Qualifications and Skills**:
- Bachelor’s degree or equivalent experience in logistics, supply chain, or a related field.
- 1-3 years of experience in dispatch or logistics operations.
- Excellent organizational and time-management skills.
- Strong communication and customer service skills.
- Proficiency in MS Office and inventory management software.
- Ability to handle pressure and meet tight deadlines.
Pay: ₹120,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 23/12/2024
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