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Customer Service Officer

3 weeks ago

Tamil Nadu, India AV Global Advisory Services Full time

**Job Detail**:
***
- Salary
- Yearly
- Career Level
- Manager
- Experience
- 1-3 Years
- Gender
- Any
- Qualifications
- UG
- Location- Tamilnadu, Chennai, Kerala, Vijayawada and Bangalore.***

**Client**- Banking**

**Role-** Customer Service Officer**

**Experience**- **2 - 3years experience in handling walk - in customers in any private sector banks

**Location**:

- Tamilnadu, Chennai, Kerala, Vijayawada and Bangalore.
- Ensuring service delivery as per the established benchmarks on TAT and complaint management
- Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfaction
- Adherence to BSOPM, compliance & Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams
- Ensure quality customer service is delivered disseminating required product information
- Recording complaints as per the specified process and resolving all complaints received from customers within the stipulated TAT’s
- Ensure appropriate customer communication on closures
- Preventive complaint management, asking for feedback from customers, who may not be complaining Promoting all direct banking channels and ensuring that the customer is utilizing the same
- Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
- ERV and NTB growth as per targets set for the branch
- Achieve overall deposits growth
- Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
- Achieve certification on all the products being sold through the branch
- Adherence to policies and guidelines such as KYC & AML

**Required skills**:
***

Cashier

Customer Service Officer

SDA Cash

SDA Non Cash

Teller

Value Banker

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