Front Office Executive
2 days ago
**GENERAL JOB DESCRIPTION**
**JOB TITLE** : Front Office Executive
**DEPARTMENT** : Front Office
**SUPERVISOR** : General Manager
**JOB SUMMARY** : Guests’ first point of contact and manage all aspects of their accommodation
**Purpose **:This position leads and motivates a team tasked with ensuring consistent high standards of Guest experience and help create a pleasant and memorable stay for our guests.
**RESPONSIBILITIES AND ACCOUNTABILITY**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Requirements**:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
**Salary**: ₹15,000.00 - ₹17,000.00 per month
**Benefits**:
- Food allowance
Schedule:
- Morning shift
- Night shift
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- Shivaji park, Punjabi bagh, Delhi - 110026, Delhi: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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