Front Office Executive

6 days ago

Punjabi Bagh Delhi Delhi, India F9 hotels Full time

**GENERAL JOB DESCRIPTION**

**JOB TITLE** : Front Office Executive

**DEPARTMENT** : Front Office

**SUPERVISOR** : General Manager

**JOB SUMMARY** : Guests’ first point of contact and manage all aspects of their accommodation

**Purpose **:This position leads and motivates a team tasked with ensuring consistent high standards of Guest experience and help create a pleasant and memorable stay for our guests.

**RESPONSIBILITIES AND ACCOUNTABILITY**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements**:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

**Salary**: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Food allowance

Schedule:

- Morning shift
- Night shift

Supplemental Pay:

- Commission pay

Ability to commute/relocate:

- Shivaji park, Punjabi bagh, Delhi - 110026, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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