Customer Support Executive
2 weeks ago
**JOB DESCRIPTION**:
**ROLES & RESPONSIBILITIES**:
- Ensure service level adherence to provide a seamless learning experience to the Students, so as to enhance their experience with NxtWave.
- Handle escalations and complex queries.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with learners through open and interactive communication.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share it with our Product, Sales and Marketing teams
**REQUIREMENT**:
- Should be fluent in Telugu and Tamil.
- Excellent oral and written communication skills
- Should have a minimum of 1-year prior experience in Customer Support is an added advantage
- Age between 25 -35 years
- Have laptop experience
**Work Location & Working Days**:
- Work from Home currently and should be flexible to come to the office whenever required
- 6 - Day Week
**WHY NxtWave**:
- Get a front-row seat to a high-growth, fast-paced startup.
- Impact millions of lives and develop role models in every nook and corner of the country.
- Work with super motivated individuals and become part of a dedicated team that is on a mission to transform India.
- High transparency in decision-making.
- Market Competitive salary
Pay: ₹280,000.00 - ₹300,000.00 per month
Schedule:
- Day shift
Work Location: Remote
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