Front Office Executive

8 hours ago

Munnar, India VOYE HOMES Full time

**Job Title: Front Office Executive**

**Location : Munnar**

**Qualifications**:

- Bachelor’s degree in **Hospitality Management**, **Business Administration**, or a related field (preferred).
- **0 to 1 year of experience** in a front office or guest-facing role within the hospitality sector. _(Internships or practical training are also acceptable.)_
- Excellent **interpersonal** and **communication** abilities.
- A **positive attitude** with a strong willingness to learn, adapt, and grow within the role.

**Roles and Responsibilities**:

- Warmly welcome and greet guests in a professional and friendly manner, ensuring a positive first impression.
- Assist with **guest check-in and check-out** processes, including verification of guest information and required documentation.
- Accurately manage, update, and maintain reservation records, including confirmations, cancellations, and amendments.
- Collect valid identification and support the **payment process** during guest check-in.
- Promptly respond to general guest inquiries, concerns, and requests; escalate more complex issues to senior team members as needed.
- Highlight and promote property services and amenities, and support **upselling** when appropriate.
- Ensure accurate recording of **financial transactions** and follow proper billing protocols.
- Coordinate with the **housekeeping** and **maintenance** teams to guarantee that guest rooms are clean, well-prepared, and meet quality standards.
- Assist in the smooth operation of all **front office functions**, contributing to a seamless and satisfying guest experience.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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