Front Office Executive

6 days ago

Munnar, India Hawk Hospitality Full time

**Hawk Hospitality**

Job Title: Front Office Executive - Hotels & Resorts

Location: [Peter's Mount, Annachal]

**Salary**: [20000 to 22,000]

We are seeking an experienced and dynamic Front Office Manager to lead our front desk team and ensure exceptional guest experiences. You will oversee daily front office operations, manage staff, and maintain high service standards in our hotel/resort.

**Key Responsibilities**:

- Supervise and coordinate front desk, concierge, and bell desk operations.
- Ensure smooth guest check-in/check-out and handle reservations efficiently.
- Resolve guest inquiries, requests, and complaints promptly.
- Train, schedule, and monitor front office staff performance.
- Work closely with housekeeping and other departments for smooth operations.
- Maintain accurate records of guest information, room availability, and billing.
- Promote hotel services and special packages to maximize revenue.
- Prepare daily reports and ensure compliance with hotel policies.

**Requirements**:

- Bachelor’s degree/diploma in Hospitality Management or related field.
- Minimum 3 years’ experience in front office operations, with at least 1 year in a managerial role.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of hotel PMS and MS Office.
- Ability to work flexible shifts, including weekends and holidays.

**Language: English, Hindi, Tamil**

**Job Types**: Full-time, Permanent, Fresher

Work Location: In person

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