Chargeback Associate Ii

17 hours ago

Gurugram Haryana, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%

GENERAL DUTIES & RESPONSIBILITIES
- Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
- Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.
- Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.
- Ensures compliance with federal and state regulations in resolving billing errors.
- Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
- When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
- Handles/resolves non-posted items, retrieval projects and authorization chargeback’s.
- Meets the standards of the job, such as quality standards and adherence to schedule.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations
- Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing
- Excellent customer service skills that build high levels of customer satisfaction
- Effective verbal and written communication skills
- Computer navigation and operation skills
- Detail-oriented with good organizational skills
- Ability to manage multiple tasks
- Ability to work both independently and in a team environment
- Ability to maintain confidentiality

FIS JOB LEVEL DESCRIPTION
Skill level support role, typically require general education (not a degree). Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level. Require banking/financial, dispute, or fraud experience to be able to perform the job. Follow procedures while making independent decisions by following associations and regulatory rules. Regulated process that requires analytical skills to review claims and ability to multi task. Demonstrate a strong attention to detail and the ability to work and make decisions independently.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Chargeback Associate Ii

    4 weeks ago

    Gurgaon, Haryana, India FIS Full time

    Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired Bachelor s Degree GENERAL DUTIES RESPONSIBILITIES Learns or remains current on Visa and MasterCard rules and regulations federal and state regulations and internal procedures that affect chargeback dispute processing Handles all aspects of the dispute...

  • Associate

    2 weeks ago

    Gurugram, Haryana, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Associate

    4 days ago

    Gurugram, Haryana, India Genpact Full time

    _Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Banking Operations Senior Associate

    4 weeks ago

    Gurugram, India NTT DATA North America Full time

    Job Description Responsibilities: - Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. - Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the...

  • Associate-project Finance

    2 weeks ago

    Gurugram, Haryana, India Acuity Knowledge Partners Full time

    **Group Company**: Acuity Knowledge Services (India) Private Limited **Designation**: Associate (ASSO_105A_2.2), Associate (ASSO_106A_2.2), Associate (ASSO_104A_2.2), Associate (ASSO_103A_2.2), Associate (ASSO_101A_2.2), Associate (ASSO_102A_2.2), Associate (ASSO_107A_2.2), Associate (ASSO_401A_2.2), Associate (ASSO_105F_2.2) **Office Location**: Udyog...

  • Associate Project Automation Spec Ii

    6 days ago

    Gurugram, Haryana, India Fluor Corporation Full time

    The Associate Project Automation Specialist II provides local project support for, MasterPlant or other project automation technology used. These technical specialists provide end user project support, project configuration, or special project modifications required for a limited number of systems. - Provide technical configuration and office support for the...

  • Operation Associate/aml/kyc

    2 weeks ago

    Gurugram, Haryana, India One Stack Solution Pvt. Ltd. Full time

    Company: One Stack Solution Pvt. Ltd: Qualification: Graduate Experience: 6 months Role and Responsibilities: - Handling of onboarding related activities pertaining to the Bank/merchant/customers - Will handle end-to-end processing of the onboarding and other transactions including scrutiny, data entry, scanning, etc. - Document checking & Verification -...

  • Legal Associate

    6 days ago

    Gurugram, Haryana, India Paymentwall Full time

    Paymentwall is a global payment platform that unites over 150 payment methods, including credit and debit cards, bank transfers, e-wallets, prepaid cards, and mobile carrier billing, covering the full spectrum of local payment methods in a single integration. We’re looking for a reliable, detail-oriented, and growth-minded Legal Associate who thrives in...

  • Operation Associate/aml/kyc

    4 days ago

    Gurugram, Haryana, India One Stack Solution Pvt. Ltd. Full time

    Company: One Stack Solution Pvt. Ltd: Office Hours: 5 days a week. Location: WeWork Platina Mall, Near Sikandarpur Metro Station, Gurgaon Timings: 10:00- 6:30PM Onsite only, No Remote/Flexi/Hybrid. Immediate Joiners or ones within 15 days are preferred, those living outside of Delhi NCR Please do not apply. Qualification: Graduate Experience: 6 months...

  • Associate - Travel & Expense

    6 days ago

    Gurugram, Haryana, India Acuity Knowledge Partners Full time

    **Company**: Acuity Knowledge Services (India) Private Limited **Designation**: Associate **Office Location**: Udyog Vihar Phase II Gurgaon **Primary Responsibilities**: - Manage Accounts Payable in accordance with documented procedures and policies - Accurate posting of purchase invoices and credit notes to multiple business lines, currencies and legal...