Chargeback Associate Ii

4 weeks ago

Gurgaon Haryana, India FIS Full time

Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired Bachelor s Degree GENERAL DUTIES RESPONSIBILITIES Learns or remains current on Visa and MasterCard rules and regulations federal and state regulations and internal procedures that affect chargeback dispute processing Handles all aspects of the dispute process in compliance with Visa MasterCard federal and state rules and regulations Reviews researches and initiates the resolution of dispute inquiries from cardholders financial institutions merchants and internal departments Disputes that are not processed efficiently and effectively can result in financial loss for FIS and or merchants Ensures compliance with federal and state regulations in resolving billing errors Responds to telephone inquiries from cardholders financial institutions and merchants regarding disputes When unable to resolve the problem in a reasonable amount of time escalates to the appropriate resource Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge Handles resolves non-posted items retrieval projects and authorization chargeback s Meets the standards of the job such as quality standards and adherence to schedule Other related duties assigned as needed EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE SKILLS ABILITIES Knowledge of Visa MasterCard operating rules and regulations and federal and state regulations Knowledge of processes and procedures that affect credit debit and pre-paid debit dispute processing Excellent customer service skills that build high levels of customer satisfaction Effective verbal and written communication skills Computer navigation and operation skills Detail-oriented with good organizational skills Ability to manage multiple tasks Ability to work both independently and in a team environment Ability to maintain confidentiality FIS JOB LEVEL DESCRIPTION Skill level support role typically require general education not a degree Associate or Bachelor s degree is preferable or equivalent combination of education and experience that is required for the specific job level Require banking financial dispute or fraud experience to be able to perform the job Follow procedures while making independent decisions by following associations and regulatory rules Regulated process that requires analytical skills to review claims and ability to multi task Demonstrate a strong attention to detail and the ability to work and make decisions independently Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online please see the Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company pridepass

  • Chargeback Associate Ii

    21 hours ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute...

  • Chargeback Associate II

    1 week ago

    Gurgaon, Haryana, India FIS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Education DesiredBachelor's DegreeGeneral Duties & ResponsibilitiesLearns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processingHandles all aspects of the dispute process...

  • Chargeback Associate Ii

    5 days ago

    Gurgaon, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree **Travel Percentage**: 0% Team Member DX **Privacy Statement** FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For...

  • Banking Operations Associate

    2 weeks ago

    Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Banking Operations Associate "Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized...

  • Banking Operations Senior Associate

    2 weeks ago

    Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Overview:Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a...

  • Associate

    2 weeks ago

    Gurugram, Haryana, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Associate

    5 days ago

    Gurugram, Haryana, India Genpact Full time

    _Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Banking Operations Associate

    6 days ago

    Gurgaon, Haryana, India NTT DATA North America Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    "Position Overview:Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a...

  • Consultant Ii

    7 days ago

    Gurgaon, Haryana, India Insight Enterprises Full time

    Requisition Number 102844 Consultant II Identity Shift- 24 7 rotational Location The role will be a hybrid position located in Delhi NCR Hyderabad Bangalore Pune Insight at a Glance 14 000 engaged teammates globally with operations in 25 countries across the globe Received 35 industry and partner awards in the past year 9 2 billion in revenue 20 on Fortune s...

  • Banking Operation Analyst

    6 days ago

    Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Position Overview:Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a...