Chargeback Associate Ii

2 days ago

Gurgaon Haryana, India FIS Full time

Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired Bachelor s Degree GENERAL DUTIES RESPONSIBILITIES Learns or remains current on Visa and MasterCard rules and regulations federal and state regulations and internal procedures that affect chargeback dispute processing Handles all aspects of the dispute process in compliance with Visa MasterCard federal and state rules and regulations Reviews researches and initiates the resolution of dispute inquiries from cardholders financial institutions merchants and internal departments Disputes that are not processed efficiently and effectively can result in financial loss for FIS and or merchants Ensures compliance with federal and state regulations in resolving billing errors Responds to telephone inquiries from cardholders financial institutions and merchants regarding disputes When unable to resolve the problem in a reasonable amount of time escalates to the appropriate resource Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge Handles resolves non-posted items retrieval projects and authorization chargeback s Meets the standards of the job such as quality standards and adherence to schedule Other related duties assigned as needed EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE SKILLS ABILITIES Knowledge of Visa MasterCard operating rules and regulations and federal and state regulations Knowledge of processes and procedures that affect credit debit and pre-paid debit dispute processing Excellent customer service skills that build high levels of customer satisfaction Effective verbal and written communication skills Computer navigation and operation skills Detail-oriented with good organizational skills Ability to manage multiple tasks Ability to work both independently and in a team environment Ability to maintain confidentiality FIS JOB LEVEL DESCRIPTION Skill level support role typically require general education not a degree Associate or Bachelor s degree is preferable or equivalent combination of education and experience that is required for the specific job level Require banking financial dispute or fraud experience to be able to perform the job Follow procedures while making independent decisions by following associations and regulatory rules Regulated process that requires analytical skills to review claims and ability to multi task Demonstrate a strong attention to detail and the ability to work and make decisions independently Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online please see the Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company pridepass

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