Pe-cx Niche

1 week ago

Hyderabad Telangana, India Cognizant Full time

**Job Summary**

Join our dynamic team as a Customer Experience Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. This hybrid role offers the opportunity to work in a flexible environment while engaging with high-tech clients. With rotational shifts you will gain exposure to diverse customer interactions contributing to the companys mission of delivering exceptional service.

**Responsibilities**
- Provide exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction.
- Communicate effectively in English to ensure clear understanding and resolution of customer concerns.
- Utilize technical skills to troubleshoot and resolve customer issues efficiently ensuring mínimal disruption to their experience.
- Collaborate with team members to share insights and strategies for improving customer interactions and service delivery.
- Adapt to rotational shifts to provide consistent support across different time zones ensuring global customer coverage.
- Engage with high-tech clients to understand their unique needs and tailor solutions that align with their expectations.
- Maintain accurate records of customer interactions and transactions to support data-driven decision-making.
- Contribute to the development of best practices for customer service processes enhancing overall efficiency and effectiveness.
- Leverage domain knowledge in the hi-tech industry to provide informed recommendations and solutions to customers.
- Participate in training sessions to continuously improve skills and stay updated with industry trends and technologies.
- Support the implementation of new customer service initiatives aimed at improving the customer experience.
- Monitor customer feedback to identify areas for improvement and propose actionable solutions.
- Foster a positive and professional relationship with customers building trust and loyalty.

**Qualifications**
- Demonstrate proficiency in English communication both verbal and written to effectively interact with customers.
- Possess strong problem-solving skills to address and resolve customer issues efficiently.
- Exhibit a customer-centric mindset prioritizing customer satisfaction in all interactions.
- Have a basic understanding of the hi-tech industry to provide relevant support and solutions.
- Show willingness to work in a hybrid model adapting to both in-office and remote work environments.
- Be open to working rotational shifts to accommodate global customer needs.
- Display excellent interpersonal skills to collaborate effectively with team members and customers.

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