Sme-cx Niche

2 weeks ago

Hyderabad Telangana, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Lead customer service initiatives to enhance client satisfaction and loyalty.
- Oversee the resolution of customer inquiries and issues ensuring timely and effective solutions.
- Provide expert guidance on customer service best practices and strategies to improve overall performance.
- Collaborate with cross-functional teams to align customer service efforts with company objectives.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Develop and implement training programs to enhance team skills and knowledge.
- Monitor and report on key performance indicators to track progress and success.
- Ensure compliance with company policies and industry regulations in all customer interactions.
- Utilize advanced communication skills to effectively engage with customers and stakeholders.
- Drive continuous improvement initiatives to optimize customer service processes.
- Support the integration of new technologies to enhance service delivery.
- Foster a positive and collaborative team environment to achieve common goals.
- Contribute to the companys mission by delivering exceptional customer experiences.

**Qualifications**
- Demonstrate proficiency in customer service with a focus on achieving high satisfaction rates.
- Exhibit strong English speaking skills to communicate effectively with diverse audiences.
- Possess a background in the Hi-Tech domain which is advantageous for understanding industry-specific needs.
- Show adaptability to work in a hybrid model with rotational shifts.
- Display analytical skills to interpret customer data and drive improvements.
- Have experience in developing and delivering training programs for customer service teams.

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