PE-CX Niche

Job Description Job Summary Join our dynamic team as a Customer Experience Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. This hybrid role offers the opportunity to work in a flexible environment while engaging with high-tech clients. With rotational shifts you will gain exposure to diverse customer interactions contributing to the companys mission of delivering exceptional service. Responsibilities - Provide exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction. - Communicate effectively in English to ensure clear understanding and resolution of customer concerns. - Utilize technical skills to troubleshoot and resolve customer issues efficiently ensuring minimal disruption to their experience. - Collaborate with team members to share insights and strategies for improving customer interactions and service delivery. - Adapt to rotational shifts to provide consistent support across different time zones ensuring global customer coverage. - Engage with high-tech clients to understand their unique needs and tailor solutions that align with their expectations. - Maintain accurate records of customer interactions and transactions to support data-driven decision-making. - Contribute to the development of best practices for customer service processes enhancing overall efficiency and effectiveness. - Leverage domain knowledge in the hi-tech industry to provide informed recommendations and solutions to customers. - Participate in training sessions to continuously improve skills and stay updated with industry trends and technologies. - Support the implementation of new customer service initiatives aimed at improving the customer experience. - Monitor customer feedback to identify areas for improvement and propose actionable solutions. - Foster a positive and professional relationship with customers building trust and loyalty. Qualifications - Demonstrate proficiency in English communication both verbal and written to effectively interact with customers. - Possess strong problem-solving skills to address and resolve customer issues efficiently. - Exhibit a customer-centric mindset prioritizing customer satisfaction in all interactions. - Have a basic understanding of the hi-tech industry to provide relevant support and solutions. - Show willingness to work in a hybrid model adapting to both in-office and remote work environments. - Be open to working rotational shifts to accommodate global customer needs. - Display excellent interpersonal skills to collaborate effectively with team members and customers.