PE-CX Niche

4 weeks ago

Hyderabad India Cognizant Full time

Job Description Job Summary Join our dynamic team as a Customer Experience Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. This hybrid role offers the opportunity to work in a flexible environment while engaging with high-tech clients. With rotational shifts you will gain exposure to diverse customer interactions contributing to the companys mission of delivering exceptional service. Responsibilities - Provide exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction. - Communicate effectively in English to ensure clear understanding and resolution of customer concerns. - Utilize technical skills to troubleshoot and resolve customer issues efficiently ensuring minimal disruption to their experience. - Collaborate with team members to share insights and strategies for improving customer interactions and service delivery. - Adapt to rotational shifts to provide consistent support across different time zones ensuring global customer coverage. - Engage with high-tech clients to understand their unique needs and tailor solutions that align with their expectations. - Maintain accurate records of customer interactions and transactions to support data-driven decision-making. - Contribute to the development of best practices for customer service processes enhancing overall efficiency and effectiveness. - Leverage domain knowledge in the hi-tech industry to provide informed recommendations and solutions to customers. - Participate in training sessions to continuously improve skills and stay updated with industry trends and technologies. - Support the implementation of new customer service initiatives aimed at improving the customer experience. - Monitor customer feedback to identify areas for improvement and propose actionable solutions. - Foster a positive and professional relationship with customers building trust and loyalty. Qualifications - Demonstrate proficiency in English communication both verbal and written to effectively interact with customers. - Possess strong problem-solving skills to address and resolve customer issues efficiently. - Exhibit a customer-centric mindset prioritizing customer satisfaction in all interactions. - Have a basic understanding of the hi-tech industry to provide relevant support and solutions. - Show willingness to work in a hybrid model adapting to both in-office and remote work environments. - Be open to working rotational shifts to accommodate global customer needs. - Display excellent interpersonal skills to collaborate effectively with team members and customers.

  • TL-CX Niche

    1 week ago

    Hyderabad, India Cognizant Full time

    Job Description Job Summary The TL-CX Niche role is pivotal in enhancing customer service experiences by leveraging technical skills in customer service and English communication. With a hybrid work model and rotational shifts the candidate will ensure seamless operations and contribute to the companys growth in the Hi-Tech domain. The role demands a...

  • SME-CX Niche

    2 weeks ago

    Hyderabad, India Cognizant Full time

    Job Description Job Summary We are seeking a skilled SME-CX Niche professional with 3 to 5 years of experience in customer service. The ideal candidate will possess strong English speaking skills and a background in the Hi-Tech domain is a plus. This hybrid role involves rotational shifts offering an opportunity to contribute to our customer experience...

  • TL-CX Niche

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job SummaryThe TL-CX Niche role is pivotal in enhancing customer service experiences by leveraging technical skills in customer service and English communication. With a hybrid work model and rotational shifts the candidate will ensure seamless operations and contribute to the companys growth in the Hi-Tech domain. The role demands a proactive approach to...

  • SME-CX Niche

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job SummaryWe are seeking a skilled SME-CX Niche professional with 3 to 5 years of experience in customer service. The ideal candidate will possess strong English speaking skills and a background in the Hi-Tech domain is a plus. This hybrid role involves rotational shifts offering an opportunity to contribute to our customer experience...

  • Pe-cx Niche

    1 week ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** Join our dynamic team as a Customer Experience Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. This hybrid role offers the opportunity to work in a flexible environment while engaging with high-tech clients. With rotational shifts you will gain exposure to...

  • SME-CX Niche

    1 week ago

    Hyderabad, Telangana, India Cognizant Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Cognizant is hiring for "Enterprise Technical support roles" for their technical project. Experience related to SQL, programming, networking, Troubleshooting and Client workspace, Cloud products, Azure or others.Key Skills & Experience:Any bachelor's degree.2-5 years of customer care experience, preferably in a technical environment.Worked with Client...

  • Sme-cx Niche

    5 days ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** **Responsibilities** - Lead customer service initiatives to enhance client satisfaction and loyalty. - Oversee the resolution of customer inquiries and issues ensuring timely and effective solutions. - Provide expert guidance on customer service best practices and strategies to improve overall performance. - Collaborate with cross-functional...

  • Applications Developer 3

    3 weeks ago

    Bengaluru, India Oracle Full time

    Job Description We are the team building the next generation of the Oracle CX CPQ and Sales applications that are AI first Agent Driven and span across interfaces for a comprehensive and an immersive UI and a variety of other platforms with a long term vision to provide a consistent, easily customizable and a seamless engagement experience. These solutions...

  • Manager – Talent Acquisition

    2 weeks ago

    Hyderabad, India Coforge Full time

    Job role: Manager – Talent Acquisition (BPS Volume Hiring)Location: Hyderabad, Work from officeExperience: 9 –13 YearsRole OverviewWe are seeking a highly experienced Recruitment Manager to lead end-to-end hiring for specialized roles in Asset Data Services, Private Equity, Fund Accounting, Reconciliation, Financial Reporting, and platforms such as...

  • Manager – Talent Acquisition

    2 weeks ago

    Hyderabad, India Coforge Full time

    Job role: Manager – Talent Acquisition (BPS Volume Hiring)Location: Hyderabad, Work from officeExperience: 9 –13 YearsRole OverviewWe are seeking a highly experienced Recruitment Manager to lead end-to-end hiring for specialized roles in Asset Data Services, Private Equity, Fund Accounting, Reconciliation, Financial Reporting, and platforms such as...