Associate-ar-ssc

**Job**Summary**

This role is part of **Accounting Services**, which includes **Accounts Receivables, Accounts Payables, GSA,**and**financial**transactions**.The**Executive**(OTC**Operations)**isresponsibleforexecutingday-to
- day **Order-to-Cash (OTC) operations**, focusing on **accounts receivable processing, invoicing, payment reconciliation, and financial accuracy checks**.

As a key contributor to the accounting function, this role ensures adherence to **financial controls, compliance standards, and service level agreements (SLAs)**while supporting the overall efficiency of OTC operations. The Executive collaborates with **Senior Executives, Team Leads, and cross
- functional**teams**toresolveoperationalissues,facilitatesmooth**process**transitions**,andcontribute to **continuous improvement initiatives**aimed at optimizing workflows and enhancing financial accuracy.

KeyResponsibilities:
**OTC**Operations**&**Financial**Processing**
- Performday-to-day**Order-to-Cash**(OTC)**operations**,ensuringthesmoothexecutionof accounts receivable tasks.
- Ensuretimelyandaccurate**processing**of**invoices,**payments,**and**reconciliations**.
- Applyincomingpaymentscorrectlytocustomeraccounts.
- Identifyandescalatediscrepanciestomaintainfinancialintegrity.
- FollowStandardOperatingProcedures(SOPs)andmeet**Turnaround**Time**(TAT)**&**Accuracy**

targets.
- Conduct**quality**checks**on transactions processedbytheteamtoensure compliancewith SOPs.
- RaisequeriesifdeviationsfromSOPs/processmanualsareobserved.

**Service**Delivery**&**Compliance**
- AdheretoSLAsandKPIsfortransactionprocessing,ensuringtimelyandaccurateservice delivery.
- Ensurecompliancewith**OTC**policies,**internal**controls,**and**regulatory**requirements**.
- Maintainproper**record-keeping**and**audit**readiness**forallOTCtransactions.
- Participatein**daily**huddle**meetings**toalignontasksandpriorities.
- Maintainstrong**collaboration**with**group**company**counterparts**tofacilitatesmooth operations.
- Coordinatewith**enablement**and**support**functions**toresolveoperationalchallenges.

**Customer**&**Stakeholder**Engagement**
- Addressandresolvecustomerqueriesrelatedtoaccountsreceivableandoutstandingdebts.
- Manage**collections**and**follow-ups**foroutstandingcustomerpayments.
- Interactwithcustomersandonshoreteamstohandlefinancialdiscrepanciesorissues.
- Generateandsend**accurate,**timely**invoices**,ensuringcompliancewithcompanypolicies.
- Support**periodic**customer**account**reviews**toensureaccountaccuracy.

**Transition**Responsibilities**
- Participatein**Knowledge**Transfer**(KT)**sessionsandassistindocumentingprocesses.
- Ensurecompliancewith**transition**timelines**and**governance**requirements**.
- Collaboratewiththe**transition**team**toidentifyandresolveoperationalgaps.

**Process**Improvement**&**Development**
- Identifyareasforprocessenhancementandcontributetoautomationinitiatives.
- Supporteffortstoimprove**operational**efficiency**throughdata-drivendecision-making.
- Ensurecompliancewithevolving**best**practices**and**industry**regulations**.

KeyOutputs/MeasurableDeliverables:

- Accuracyinfinancialtransactions&reports.
- Adherenceto**SLAs,**KPIs,**TAT,**and**compliance**standards**.
- Effective**collaboration**with**internal**&**external**stakeholders**.
- Proactive**identification**and**resolution**of**process**gaps**. **Technical & Skill-Based Competencies**

**Educational**Qualifications**
- **Graduate/Postgraduate**in**Commerce**.
- **Basic**MS**Office**Certification**. **Technical Skills**:

- Preferableexperienceintheshippingindustry.
- BasicknowledgeofGeography(Continents,Countries&Ports).
- WorkingknowledgeofMSExcelforfinancialdataanalysis.
- ExperienceinBPO/Outsourcingbusiness(preferred).
- **Minimum**3**years**of**relevant**experience.**:

- **Willingness**to**work**in**shifts**asper businessrequirements.
- **Experience**in**SAP**/ERP**is**preferred**

**Compensation**

Asperindustrystandards.

BehaviouralCompetencies:
**MOL**Core**Values**(CHARTS**Framework)**:

- **Challenge**-Innovatethroughinsight,takeinitiative,andseekcontinuousimprovement.
- **Honesty**-Maintaintransparency,ethicalconduct,andactwithintegrity.
- **Accountability**-Takeownershipoftasks,committoresponsibilities,andfollowthrough.
- **Reliability**-Buildtrustbydeliveringaccurate,timely,andconsistentresults.
- **Teamwork**-Fostercollaboration,supportcolleagues,andcontributetosharedgoals.
- **Safety**-Upholdthehighestlevelofsafetycultureinallworkactivities.

AdditionalBehaviouralCompetencies:

- **Effective**Communication**-Abilitytoclearlyarticulatefinancialmatterstointernaland external stakeholders.
- **Collaboration**&**Adaptability**-Strongteamworkskillswiththeflexibilitytoadjustto changing processes.
- **Problem-Solving**&**Decision-Making**-Abilitytoanalyzefinancialdiscrepanciesandprovide solutions.
- **Attention**to**Detail**-Ensuringprecisioninqualitychecksandfinancialreconciliations.
- **Resilience**&**Positive**Attitude**-Abilitytomanagework