Customer Care Executive

5 days ago

Swargate Pune Maharashtra, India Sahyadri Motors Pvt. Ltd (Swargate) Full time

**Customer Care Executive role in the Automobile Service Industry**:
Key Responsibilities
- **Schedule service appointments** and coordinate vehicle pick-up/drop-off
- **Resolve complaints and escalate issues** to service advisors or managers when needed
- **Maintain customer records** and update service history in CRM systems
- **Conduct post-service follow-up calls** to ensure customer satisfaction (e.g., 1-day and 4-day PSF calls)
- **Promote service offers and reminders** for free or paid maintenance
- **Assist in organizing promotional events** and collecting feedback

Skills Required
- Strong **communication and interpersonal skills**:

- Ability to **multitask** and manage high call volumes
- Proficiency in **CRM software** and basic technical knowledge of vehicles
- **Problem-solving** and conflict resolution abilities
- Fluency in local language and English; clear and friendly tone

**Qualifications**:

- Graduate or diploma in any discipline (MBA or BBA preferred for senior roles)
- Freshers are often welcome; experience in customer service or automotive sector is a plus

Work Environment
- Office-based or service center setting
- May involve **rotational shifts** and weekend work
- Opportunities in dealerships, service garages, and transport companies

Pay: ₹15,482.25 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9762047711
Application Deadline: 31/07/2025
Expected Start Date: 28/07/2025

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