Service Line Executive

16 hours ago

Bengaluru Karnataka, India Motherhood Maternity Hospital Full time

Builds rapport with customers from the very first meeting; understands the customers statedandunstated requirements; subtly link MH offerings with those expectations. - Converts the prospectives into lifelong customers. - Provides relevant information - Facility tour | procedure | medical management | financials-transparently to build the relationship. - Highlights the benefits, value adds, safety and service protocols that have been designedtoprovide superior care, stay, category of room etc when engaging in the financial negotiation. - Based on the customer profile, up-sell and cross sell. - If financial assistance required, coordinate with concerned authority. - Deposit details & payment terms to be clarified to the patient. - Counsel on do’s and don’ts. - Follow up with customers who have not come back for booking. - Follow up calls for: upcoming EDD; delivery package; bed booking. - Organize Events end to end : Maternity Photo shoot; baby shower. - Follow up to ensure attendance for complimentary classes. - Keep the Management updated regarding all feedback, service gaps, customer perceptionof our products, packages, offers. - Own any issues the customer may encounter & ensure prompt recovery by respective team. - Actively work with coordinating departments to close the gaps to ensure the service experienceconstantly meets expectations. - Track CRM leads. - Maintains productivity data as per schedule - per doctor EDD tracker; monthly delivery tracker;
- Accurately update patient conversions sources - referral channels, Marketing Initiatives - Capture Data of all prospectives and HIS updation ; forward reports based on defined parameterstoenable decision making and focus. - Be alert and identify source markets and corporate references

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- total work: 1 year (required)

Work Location: In person

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