Call Center Representative

Call Center Ambassador Apprenticeship Program with Alyana UK

**Location: UK and Remote **(Work From Home)

**Job Type**: Full-time, Apprenticeship, Internship

**Company Overview**:
Alyana UK is a reputable customer service solutions provider, catering to healthcare professionals and clients in the healthcare industry, specifically in the UK. Our focus is on connecting clients seeking business opportunities or healthcare assistants with the right professionals. As part of our commitment to delivering excellent service, we are launching the Call Center Ambassador Apprenticeship Program, offering aspiring individuals a chance to kickstart their careers in the dynamic field of call center operations within the healthcare industry.

We are seeking motivated individuals to join our Call Center Ambassador Apprenticeship Program. As an apprentice, you will receive comprehensive training and gain hands-on experience in customer service, communication with healthcare professionals and clients, and problem-solving skills. Under the guidance of experienced mentors, you will learn the intricacies of managing client inquiries, matching healthcare professionals with suitable opportunities, and maintaining a high level of professionalism in the healthcare industry.

**Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently, communicating with clients seeking business opportunities or healthcare assistants.
- Provide accurate information and assistance to clients regarding available healthcare professionals and services.
- Respond promptly and effectively to client inquiries, striving for a high level of client satisfaction.
- Address client concerns and complaints with empathy and professionalism, ensuring a positive client experience.
- Document client interactions and maintain accurate records in the company's database.
- Collaborate with team members and supervisors to achieve individual and team goals.
- Follow established processes and protocols to ensure consistent service delivery.
- Continuously develop knowledge of available healthcare professionals, services, and industry trends.
- Adhere to company policies and procedures, including data protection and confidentiality guidelines.

**Requirements**:

- High school diploma or equivalent; additional education or certifications in customer service or call center operations is a plus.
- Strong verbal and written communication skills in English, French or Arabic.
- Excellent active listening skills with the ability to understand client needs and provide appropriate solutions.
- Customer-focused mindset with a genuine desire to assist and satisfy clients in the healthcare industry.
- Ability to remain calm and composed in challenging situations.
- Basic computer proficiency and familiarity with customer service software and systems.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Willingness to learn and grow within the company.
- Availability to work flexible schedules, including evenings, weekends, and holidays if required.

**Benefits**:

- Comprehensive training and mentorship program.
- Hands-on experience in a professional call center environment within the healthcare industry.
- Opportunity to develop valuable customer service and communication skills.
- Opportunities for progression into permanent roles offering competitive compensation and potential for career advancement within Alyana UK.
- Positive and inclusive work environment that promotes growth and teamwork.

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: ₹500.00 per year

Work Location: In person