Workplace Experience Enabler

3 days ago

Hyderabad Telangana, India JLL Full time

**JLL empowers you to shape a brighter way**.

**Position Title: Amenities Workplace Enabler**

Workplace Enabler is responsible for creating a delightful, customer-centric experience for the employees of a large upscale premises. This role emphasizes the importance of Food & Beverage (F&B) services as a key component of the overall workplace experience. The enabler ensures outstanding service by managing cafeteria operations, engaging with employees, and acting as the single point of contact for daily needs. Working across rotational shifts, the enabler maintains visibility and ensures seamless operations, contributing to a vibrant and engaging environment.

Key Responsibilities:

- Manage cafeteria floors during peak times, such as evening rush and dinner hours, to ensure efficient service and smooth operations.
- Conduct regular rounds to monitor food and beverage offerings, ensuring machines, cleanliness, and mart essentials are maintained.
- Promote awareness of new food programs, offers, and specialties to employees.
- Address and escalate customer complaints promptly to guarantee swift resolution.
- Gather daily customer feedback to uphold a high POY score and report concerns or patterns to the Assistant Manager.
- Uphold grooming standards set by the organization and ensure compliance with hygiene and safety regulations.
- Build direct relationships with employees and act as the single point of contact.
- Respond to and resolve all feedback within defined Service Level Agreements (SLAs).
- Share observations regarding any misalignment with defined guidelines of the allocated area.
- Execute employee engagement events and participate in promotional activities that align with client expectations.
- Foster an environment that supports teamwork, cooperation, performance excellence, and personal success.
- Support client-specific initiatives such as technology roll-outs, benchmarking, and best practices.
- Conduct periodic connects with points of contact from different businesses to understand their service perspective.

Ideal Experience:

- Bachelor's degree or Degree in Hotel Management, or a related field.
- 1-3 years of experience in Food and Beverage service within the hospitality industry.
- Ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements.
- Proficiency in MS Office suite.
- Excellent verbal and written communication skills.

Personal Characteristics:

- Natural communicator who enjoys engaging at all levels.
- Creative mindset.
- Self-motivated and confident.
- Exhibits honesty and trustworthiness.
- Open to new ideas and willing to challenge the status quo.
- Works well with diverse teams from various countries and cultures.

**Location**:
On-site -Hyderabad, TS

**Scheduled Weekly Hours**:
48

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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