Us Customer Service

5 days ago

Chandigarh Chandigarh, India XpressEdu Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Handle inbound and outbound calls from US-based customers in a professional and courteous manner.
- Respond to customer inquiries, complaints, and requests promptly and accurately.
- Maintain a high standard of service by empathizing with customers and understanding their needs.
- **Problem Resolution**:

- Resolve customer issues effectively by providing solutions and escalating complex cases when necessary.
- Ensure first-call resolution to enhance customer satisfaction.
- Document and update customer interactions in the CRM system.
- **Product Knowledge**:

- Stay updated on company products, services, and policies to provide accurate information to customers.
- Educate customers about available features, benefits, and promotions.
- **Compliance and Quality**:

- Adhere to company policies, data protection guidelines, and quality standards.
- Meet daily, weekly, and monthly performance metrics, including call quality and resolution rates.

**Qualifications and Skills**:

- **Experience**:

- Prior experience in a US customer service or voice process role is preferred but not mandatory.
- Freshers with excellent communication skills are also encouraged to apply.
- **Skills**:

- Exceptional verbal communication skills with a neutral accent.
- Strong listening and problem-solving abilities.
- Ability to work in a fast-paced environment and handle high call volumes.
- **Technical**:

- Basic computer skills and familiarity with CRM software.
- Typing speed of at least 30 words per minute is desirable.
- **Education**:

- Minimum high school diploma or equivalent. Bachelor’s degree is a plus.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹23,000.00 per month

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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