Inbound Customer Service

3 days ago

Bengaluru, India Hire Hunters Full time

**Educational & Skill-Set Qualifiers**:
**Education - **Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

**Languages -**

**English & Hindi mandatory, Kannada/Tamil/preferred**

6 days a week and the week-off will be on weekdays.

**Specific Responsibilities: -**
- Handle **Inbound and Outbound **calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

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