Inbound Customer Service
3 days ago
**Educational & Skill-Set Qualifiers**:
**Education - **Graduation/HSC qualified,
Excellent verbal and written communication skills.
Good Interpersonal skills, and numerical and analytical ability.
Decision-making skills.
**Languages -**
**English & Hindi mandatory, Kannada/Tamil/preferred**
6 days a week and the week-off will be on weekdays.
**Specific Responsibilities: -**
- Handle **Inbound and Outbound **calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹15,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Joining bonus
- Performance bonus
- Quarterly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
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