Service Coordinator

**Service Coordinator**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Service Coordinator and will be part of Electrification Business Area for Smart Power Division based in Lucknow, India. In this role you will be reporting to Quality Control Manager and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. Closely co-operating with customer and other ABB teams, taking actions to identify service-related issues and resolve them for better opportunities for ABB

**Your responsibilities**:

- Monitoring and execution of service tasks like pending calls, service visits, call logs, free supplies etc. Identifying bottlenecks and making analysis through remote or on-site activity in different service categories
- Co-ordinating with Authorized service providers (ASP) to attend the complaints on time and resolve them immediately. Developing ASPs whenever need arises and coordinate, plan, schedule and oversee all service jobs with necessary resources, spare parts and logistics for site
- Contributing to customer satisfaction by executing service work according to customer expectation and within specified time frame. Maintaining a good relationship with customers. Identifying improvement opportunities and communicates them internally and within cross functional team
- Engaging with customers on daily basis for complaint resolution. Co-ordinating with warehouse team for faster delivery of free of cost goods to ensure timely delivery. Co-ordinating with sales team for complaint resolution
- Building and maintaining sustainable relationship with customer. Managing customer requirements and customer enquiries. Ensuring continuous communication. Coordinating, preparing, and ensuring that all materials, parts, and equipment are available and at the appropriate quality for all Service-related activities. Preparing all documents and service reports to be signed by the customer representative
- Reporting work done in a timely manner and follows up when needed. Verification of ASP documents like visits, billing etc. Managing customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements
- Providing recommendations to management to improve operations and customer service. Cooperating and coordinating activities with other ABB units and teams to harmonize service activities and to maximize service activity at every opportunity. Ensuring the transfer of service findings to the product/system local business units for improvement

**Your background**:

- Diploma, Bachelor’s or Master’s degree in engineering
- Minimum 5 - 10 years of experience in service field for low voltage switchgear components like ACB, MCCB, control gear, pilot devices, relays, motor starters etc.
- Having good interpersonal and communication skills with strong analytical and aptitude skills
- Having time management ability to prioritize and plan work effectively with result/customer oriented, self-motivation, critical thinking, flexibility, and high capacity to work within multicultural teams with willingness to travel

**More about us**: