After Sales Executive

1 week ago


Kochi Kerala, India Kent Constructions Pvt Ltd Full time

After-sales executives provide support and assistance to customers after they have purchased a product or service. Their responsibilities may include:
EXPERIENCE: 3+YEARS IN REAL ESTATE
- **Customer satisfaction**: Ensuring customer satisfaction and minimizing complaints
- **Customer relationships**: Building and maintaining long-term customer relationships
- **Service quality**: Improving the quality of service and reducing complaints
- **Service schedules**: Adhering to service schedules
- **Budget management**: Reviewing and managing budgets for the after-sales service department
- **Employee health and safety**: Ensuring the health and safety of employees
- **Product-related complaints**: Coordinating with R&D and QA to resolve product-related complaints
- **Field team utilization**: Improving or monitoring field team utilization, efficiency, work plan, and skills
- **Data analysis**: Updating, monitoring, and analyzing the status of repairing activity or customer complaints
- **Team management**: Handling a team of people and managing the daily plan for the activity

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



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