Documentation Writer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and **your life's best work.(sm)
**Positions in this function write and edit material for various organization publications, including but not limited to writing Standard Operating Procedure, Policy & Procedure & Process Instructions Documents. Will work in conjunction with external customers/business partners to understand and fulfill business requirement. These positions typically report into a Communications Supervisor & Manager.

**Primary Responsibilities**:

- Accurately update existing and/or create new business documentation/SOPs based on business partner requirements
- Communicate and work with business partner for clarification/sign-off on all documentation
- Publish/post documentation to appropriate repository
- Ability to convert documents to advance HTML templates
- Review & write documentation (SOP/PI’s) for clarity, content, and consistency with established department standards and ensure compliance with business rules
- Be able to maintain & create new complex documents with dynamic business requirements requiring advance HTML skills
- Key KRA will be Measurement & Evaluation of training, quality, processing speed and ability to work on complex & advance HTML documents
- Collaborate with Senior Documentation staff, leadership and/or business partners for instructions, guidance, or direction
- Focus on high quality output for all documentation efforts
- Auditing Quality for other team members, and share outcomes
- Initiate & Participates in innovation efforts to enhance end user experience/business efficiencies
- Proactively manage task assignments or documentation projects to due dates, and report status
- Project coordination of documentation efforts including communication with stakeholders
- Facilitate mid to large size documentation efforts
- Make recommendations for content/format improvements/optimization
- Perform research required to update/develop documentation
- Publish documentation according to established protocol
- Assist leadership with business issue resolution
- Meet or exceed established business MBOs of quality and speed to delivery
- Display competencies of:

- Acting ethically
- Focusing on customers
- Acting as a team player
- Communicating effectively
- Supporting change and innovation
- Making fact-based decisions
- Delivering quality results
- Collaborates with all internal and external customers to ensure higher productivity leading to customer satisfaction
- Understand the client requirements & vision to align documentation effort with client’s requirement
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Technical Skills:

- Advance level of technical writing experience required (Policy and Procedure Documentation or Standard Operating Procedures, User Manuals, etc.)
- Advance experience with HTML
- Experience of working in Grammarly Tool
- Basic skills for HTML5
- Basic skills for CSS Style Guide
- High proficiency in English Grammar
- MSWORD
- MSEXCEL
- VISIO
- MSPOWERPOINT
- Process Specific Skills:

- Advance knowledge of APA Writing Guidelines
- SOPs
- Job Aid’s
- Policies and Procedure
- Soft Skills:

- Solid negotiation, influencing and analytical skills
- Good change management skills
- Excellent written and spoken communication skills

**Preferred Qualifications**:

- Graduate degree or equivalent experience
- BA in English or other communications-based program
- Technical Communications/Writing Course
- Working experience in Dreamweaver software
- Instructional Writing experience
- Experience of working with US based clients

**Careers with Optum **. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health car